Manager, Project Management - US Card Acquisitions, Targeting Operations (Hybrid)

Discover Financial
Richmond
Workplace: HybridFull timeUSD 138,100 - 157,700 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Problem solving","Influencing"]

Lead high-priority projects in the Card Acquisition Targeting Operations team, driving strategy and execution with direct impact on business results. Oversee an L2 operational framework for incident escalation, root-cause analysis, SLAs, capacity planning, and continuous improvement. Define governance and SOPs, manage audit readiness and remediation roadmaps, and communicate performance and compliance status to leadership while coaching and developing associates.

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Discover Financial
Discover Financial
1 week ago

Manager, Project Management - US Card Acquisitions, Targeting Operations (Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead high-priority projects in the Card Acquisition Targeting Operations team, driving strategy and execution with direct impact on business results. Oversee an L2 operational framework for incident escalation, root-cause analysis, SLAs, capacity planning, and continuous improvement. Define governance and SOPs, manage audit readiness and remediation roadmaps, and communicate performance and compliance status to leadership while coaching and developing associates.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Define, deploy, and manage the L2 operational framework including incident escalation paths, root-cause analysis, and resolution SLAs
  • •Lead cross-functional triage for complex platform issues as liaison between L1 support and L3/engineering
  • •Design, document, and enforce governance policies, SOPs, and control framework; manage change management to ensure compliance
  • •Own end-to-end audit management, including pre-audit readiness, mapping workflows to compliance standards, and driving remediation roadmaps
  • •Lead moderate to large complex projects and programs, creating and maintaining project plans, documentation, and stakeholder reporting

Pay and Benefits

Salary: USD 138,100 - 157,700 annually

Key Requirements

  • •Bachelor’s Degree or Military experience
  • •At least 5 years of Project Management experience
  • •At least 2 years of People Management experience
  • •Masters Degree or MBA
  • •PMP, Lean, Agile or Six Sigma certification
Experience:5+ yearsProject management
Education:Bachelor's
Skills:LeadershipCoachingCommunicationProblem solvingInfluencing
Certifications:PMPLeanAgileSix Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn