Vice President, Global Communications

Lead enterprise-wide communications strategy across internal and external channels, shaping Zendesk’s narrative and AI-enabled positioning. Serve as day-to-day counsel to the C-suite, preparing speeches, executive briefings, and media/analyst prep. Own internal communications for major initiatives and direct media relations, thought leadership, and crisis issues communications. Build and lead a global communications team, set KPIs and budgets, and measure impact using data and insights.