Customer Success Operations Coordinator
Sophos
Canada
Workplace: RemoteFull timeCAD 66,000 - 110,000Function: Business OperationsExperience: 2-4 yearsSkills: ["Communication","Collaboration","Attention to detail","Data accuracy","Process improvement"]Coordinate and optimize Customer Success operations for a SaaS security company. Own the administration of CS platforms (ChurnZero), drive automation with Power Automate and AI capabilities, and translate business requirements into scalable workflows. Collaborate with Customer Success, Sales, Support, and Operations to improve data integrity and deliver consistent customer experiences at scale.
