Customer Specialist - Full Time

CarMax
Buffalo
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multi-tasking"]

Support customers across the used-vehicle journey by guiding them through sales, appraisals, test drives, and financing applications. Conduct vehicle condition and cosmetic inspections, assist with inventory check-in and reconciliation, and manage required paperwork and payments. Coordinate service appointments and help review repair order invoices to ensure accurate billing. Follow CarMax EH&S requirements and maintain a clean, customer-focused work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support customers across the used-vehicle journey by guiding them through sales, appraisals, test drives, and financing applications. Conduct vehicle condition and cosmetic inspections, assist with inventory check-in and reconciliation, and manage required paperwork and payments. Coordinate service appointments and help review repair order invoices to ensure accurate billing. Follow CarMax EH&S requirements and maintain a clean, customer-focused work area.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
  • •Assess vehicle condition and document appraisal details while communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Strong communication skills with confidence representing CarMax and its products.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMulti-tasking
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn