NTT

8 months ago

Principal Systems Design / Architecture Engineer

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead end-to-end architecture for ServiceNow implementations across modules such as ITSM, ITOM, HRSD, and SPM, turning business needs into scalable, secure, maintainable designs. Serve as primary technical authority, defining governance standards, driving platform roadmaps, evaluating new ServiceNow capabilities, and leading major projects. Oversee enterprise integrations using REST/SOAP, MID servers, Flow Designer, and IntegrationHub, while partnering with stakeholders and providing technical guidance.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Architecture & Urban Planning

Seniority: Sr. Manager level

Key Responsibilities

•Lead end-to-end architecture for ServiceNow implementations across modules like ITSM, ITOM, HRSD, and SPM.
•Translate business needs into robust, scalable, and maintainable ServiceNow designs, and produce architecture documentation (data models, integrations, workflow diagrams).
•Define and enforce ServiceNow development standards, best practices, and governance models while driving platform roadmap alignment with strategy and releases.
•Serve as technical lead on major ServiceNow projects and enhancements, collaborating with cross-functional teams and guiding developers, analysts, and administrators.
•Design and oversee integrations between ServiceNow and third-party systems using REST, SOAP, MID servers, and automation tools like Flow Designer and IntegrationHub.

Key Requirements

•7+ years of experience working with ServiceNow, including at least 3 years in a Solution Architect role.
•Strong expertise across core ServiceNow modules such as ITSM, ITOM, CMDB, Discovery, and HRSD.
•Deep understanding of ServiceNow architecture, security model, data hierarchy, and integration frameworks.
•Experience with scripting (JavaScript, Glide API).
•Proven ability to design and deliver enterprise-scale ServiceNow solutions, with strong communication and documentation skills.

Experience:7+ yearsServiceNowEnterprise ITITIL

Skills:CommunicationDocumentationStakeholder management

Licenses:ITIL

Certifications:ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)

Tech Stack:ServiceNowITSMITOMHRSDSPMCMDBDiscoveryFlow DesignerIntegrationHubMID serversRESTSOAPGlide APIJavaScriptAgileITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT