Knowledge Management Rep. - TS/SCI w/ POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 91,230 - 123,428Function: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Writing","Oral communication","Troubleshooting"]

Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise, keeping documentation updated in the SharePoint knowledge management repository and ensuring site documents are shared when needed. Provide end-user and helpdesk support for computer systems, software, and hardware, handling troubleshooting via in-person, phone, email/IM, and remote access/desktop mirroring. Identify, investigate, resolve, and follow up on issues for cloud infrastructure users.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
5 days ago

Knowledge Management Rep. - TS/SCI w/ POLY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise, keeping documentation updated in the SharePoint knowledge management repository and ensuring site documents are shared when needed. Provide end-user and helpdesk support for computer systems, software, and hardware, handling troubleshooting via in-person, phone, email/IM, and remote access/desktop mirroring. Identify, investigate, resolve, and follow up on issues for cloud infrastructure users.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise.
  • •Update and manage knowledge documentation in the SharePoint knowledge management repository and share site documents as needed.
  • •Troubleshoot and provide support for computer systems, software, and hardware via in-person, phone, email, IM, and voicemail.
  • •Use remote access tools/desktop mirroring to provide support to worldwide sites and resolve user-reported issues.
  • •Maintain knowledge of relevant technologies and may coach or lead team/task activities.

Pay and Benefits

Salary: USD 91,230 - 123,428
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •BA/BS (or equivalent experience) and 5+ years of related experience.
  • •Must currently possess a TS/SCI clearance and be able to obtain/maintain a polygraph.
  • •Hold 1 security certification: Security+ CE or another 8570 cert.
  • •Hold PWS 9.1 certification.
  • •Strong writing and oral skills for producing SOPs, user guides, and knowledge articles.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationCustomer serviceWritingOral communicationTroubleshooting
Certifications:Security+ CEPWS 9.1
Tech Stack:SharePointMicrosoft OfficeEmailDesktop mirroring

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn