SimplePractice

1 month ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join SimplePractice as a front-line Support Specialist, providing world-class customer care via phone, chat, and email. You’ll resolve questions, guide users through the platform, and collaborate with Customer Success and Technical teams to improve the product and drive customer satisfaction. This role supports revenue goals through timely, accurate assistance and proactive problem-solving in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Address basic customer questions about the company and platform’s features via phone, chat, or email, meeting SLA targets and following security/compliance requirements
•Transfer customer calls or chats to other CS team members when needed for follow-up
•Schedule live screen-sharing sessions and initiate outbound calls as needed
•Identify patterns in incoming inquiries and flag potential issues
•Escalate product issues to Technical Support Specialists

Pay and Benefits

Salary: USD 46,000 - 48,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysSummer FridaysErgs

Key Requirements

•Bachelor's degree from an accredited college or university
•2-3 years in a customer support or service industry role
•Excellent communication, problem solving, and phone skills
•Comfortable working directly with customers in urgent and sensitive scenarios
•Experience juggling multiple software tools (e.g., Slack, Asana, Zendesk, Google Workspace)

Experience:2-3 yearsSaasCustomer supportHealthtech

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTime managementMultitasking

Languages:English

Tech Stack:SlackAsanaZendeskGoogle Workspace

Company Brief

SimplePractice

Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.

Industry: HealthTech

Headquarters: Lehi, United States

Founded: 2012

Website LinkedIn

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SimplePractice

1 month ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Address basic customer questions about the company and platform’s features via phone, chat, or email, meeting SLA targets and following security/compliance requirements
•Transfer customer calls or chats to other CS team members when needed for follow-up
•Schedule live screen-sharing sessions and initiate outbound calls as needed
•Identify patterns in incoming inquiries and flag potential issues
•Escalate product issues to Technical Support Specialists

Pay and Benefits

Salary: USD 46,000 - 48,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysSummer FridaysErgs

Key Requirements

•Bachelor's degree from an accredited college or university
•2-3 years in a customer support or service industry role
•Excellent communication, problem solving, and phone skills
•Comfortable working directly with customers in urgent and sensitive scenarios
•Experience juggling multiple software tools (e.g., Slack, Asana, Zendesk, Google Workspace)

Experience:2-3 yearsSaasCustomer supportHealthtech

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTime managementMultitasking

Languages:English

Tech Stack:SlackAsanaZendeskGoogle Workspace

Company Brief

SimplePractice

Industry: HealthTech

Headquarters: Lehi, United States

Founded: 2012

Website LinkedIn