Bank Disputes Specialist II - Sensitive Profile

USAA
San Antonio, Plano, Phoenix, Charlotte
Full timeUSD 43,680 - 67,840 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Attention to detail","Problem-solving","Conflict resolution","Risk awareness","Regulatory compliance"]

Investigate and resolve complex fraud and non-fraud credit card, debit card, and deposit account disputes within regulatory guidelines. Process recovery attempts using payment association rules (Visa, Amex, NACHA, Zelle), determine cardholder liability, and submit chargebacks, representments, and arbitrations. Document outcomes in case management systems and ensure risk controls in a highly regulated environment, contacting members for additional details when needed.

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FursaFursa
USAA
USAA
15 hours ago

Bank Disputes Specialist II - Sensitive Profile

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Last checked: 1 hour agoStatus: Live

Job Summary

Investigate and resolve complex fraud and non-fraud credit card, debit card, and deposit account disputes within regulatory guidelines. Process recovery attempts using payment association rules (Visa, Amex, NACHA, Zelle), determine cardholder liability, and submit chargebacks, representments, and arbitrations. Document outcomes in case management systems and ensure risk controls in a highly regulated environment, contacting members for additional details when needed.
Location: San Antonio, Plano, Phoenix, Charlotte
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Complete reasonable investigations of moderately complex fraud and non-fraud credit card, debit card, and deposit transactional disputes while ensuring regulatory compliance.
  • •Use knowledge of Laws, Rules and Regulations (LRRs) and payment association rules to research, resolve, and pursue recovery of disputed funds.
  • •Determine cardholder liability based on investigation results and process recovery attempts through chargebacks, representments, and arbitrations.
  • •Process account credits/debits when necessary and document investigation outcomes in the appropriate case management system.
  • •Monitor and control risks in accordance with risk and compliance policies and may contact members for additional information.

Pay and Benefits

Salary: USD 43,680 - 67,840 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysParental BenefitsAdoption Assistance

Key Requirements

  • •High School Diploma or General Equivalency Diploma (GED).
  • •2 years of customer contact experience in a financial services organization, including dispute resolution, fraud investigations, and conflict resolution.
  • •1 year of analytical problem-solving experience.
  • •Experience working under Federal Banking Regulations, including Regulation E, Regulation Z, and/or UDAAP.
  • •Proficiency with Microsoft Office (Word, Excel, Outlook) and working knowledge of NACHA operating rules/electronic payment processing guidelines.
Education:High School
Skills:Attention to detailProblem-solvingConflict resolutionRisk awarenessRegulatory compliance
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft OutlookVisaAmexNACHAZelle

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn