Clio

1 month ago

Senior Product Designer, Onboarding & Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Product Designer on the Product Led Growth team focused on onboarding and activation for legal tech. You’ll own the 120-day onboarding journey across all Clio products, design in-product guidance and tooling, define activation milestones, and partner with Product and Engineering to ship experiences that move customers from signing to sustained, value-driven usage.

Location: Vancouver, Toronto, Calgary, Burnaby

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Own the end-to-end onboarding and activation experience from day one through the critical first 120 days across every Clio product the customer has access to
•Map the onboarding journey to reflect initial setup, first value moments, team adoption, habit formation, and discovery of additional products within a subscription
•Design onboarding paths that accommodate different firm types and roles, moving away from a single default flow
•Identify where customers succeed or fall off and translate insights into design decisions that improve activation and retention
•Design in-product guidance, checklists, empty states, tooltips, progress indicators, and internal tooling to support onboarding and migration teams

Pay and Benefits

Salary: CAD 128,400 - 173,600 annually

Perks:Health InsuranceDentalVisionHybrid WorkFlexible TimeCounseling BenefitRrsp MatchingResp ContributionClioversary

Key Requirements

•5+ years of product design experience, SaaS or B2B preferred
•Demonstrated experience designing onboarding/activation/early lifecycle experiences in a B2B SaaS environment
•Ability to think in journeys across 30/60/90 days, not just individual features
•Experience designing for multi-role, multi-stakeholder products with different entry points
•Track record of shipping products that move customer metrics and solving customer problems

Experience:5+ yearsSaaSB2BLegal techVertical SaaS

Skills:CommunicationCollaborationPresentationProblem-solvingUser research

Tech Stack:FigmaFigma Make

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

1 month ago

Senior Product Designer, Onboarding & Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Vancouver, Toronto, Calgary, Burnaby

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Own the end-to-end onboarding and activation experience from day one through the critical first 120 days across every Clio product the customer has access to
•Map the onboarding journey to reflect initial setup, first value moments, team adoption, habit formation, and discovery of additional products within a subscription
•Design onboarding paths that accommodate different firm types and roles, moving away from a single default flow
•Identify where customers succeed or fall off and translate insights into design decisions that improve activation and retention
•Design in-product guidance, checklists, empty states, tooltips, progress indicators, and internal tooling to support onboarding and migration teams

Pay and Benefits

Salary: CAD 128,400 - 173,600 annually

Perks:Health InsuranceDentalVisionHybrid WorkFlexible TimeCounseling BenefitRrsp MatchingResp ContributionClioversary

Key Requirements

•5+ years of product design experience, SaaS or B2B preferred
•Demonstrated experience designing onboarding/activation/early lifecycle experiences in a B2B SaaS environment
•Ability to think in journeys across 30/60/90 days, not just individual features
•Experience designing for multi-role, multi-stakeholder products with different entry points
•Track record of shipping products that move customer metrics and solving customer problems

Experience:5+ yearsSaaSB2BLegal techVertical SaaS

Skills:CommunicationCollaborationPresentationProblem-solvingUser research

Tech Stack:FigmaFigma Make

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn