TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Santo Domingo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own resolution of technical tickets for the Customer Experience team within the Platform organization, including customer onboarding and decommissioning workflows, data migrations, and environment troubleshooting. Partner closely with Customer Success and Implementation managers to translate operational needs into reliable execution. Improve support processes by identifying recurring issues and building tools, runbooks, and automation to reduce ticket volume and speed resolution.

Location: Santo Domingo

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage customer onboarding and decommissioning, including provisioning environments, configuring integrations, importing data, exporting data, and revoking access.
•Execute structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Collaborate with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and create tools, runbooks, and automation to reduce ticket volume and improve time-to-resolution.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL and relational database skills for data extraction, transformation, validation, and migrations.
•Hands-on AWS experience using core services such as RDS, S3, EC2, and ECS.
•Working knowledge of Kubernetes for cluster operations, pod lifecycle management, and workload troubleshooting.
•Practical experience with Terraform to provision and decommission environments.
•C1-level English fluency (written and spoken) to communicate technical concepts clearly.

Experience:Platform engineeringCustomer operations

Skills:CommunicationAutonomyProblem-solving

Languages:English

Tech Stack:SQLElixirReactGraphQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.

Industry: Professional Services

Website

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TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Santo Domingo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Santo Domingo

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage customer onboarding and decommissioning, including provisioning environments, configuring integrations, importing data, exporting data, and revoking access.
•Execute structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Collaborate with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and create tools, runbooks, and automation to reduce ticket volume and improve time-to-resolution.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL and relational database skills for data extraction, transformation, validation, and migrations.
•Hands-on AWS experience using core services such as RDS, S3, EC2, and ECS.
•Working knowledge of Kubernetes for cluster operations, pod lifecycle management, and workload troubleshooting.
•Practical experience with Terraform to provision and decommission environments.
•C1-level English fluency (written and spoken) to communicate technical concepts clearly.

Experience:Platform engineeringCustomer operations

Skills:CommunicationAutonomyProblem-solving

Languages:English

Tech Stack:SQLElixirReactGraphQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

Industry: Professional Services

Website