Customer Service Manager, Cargo Services (Chicago, IL, US)

American Airlines Group
Chicago
Workplace: OnsiteFull timeUSD 75,000 - 83,000Function: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Decision-making","Working under pressure","Team leadership"]

Lead the Cargo Services Team’s station operations by supporting station management and providing superior customer service for air cargo handling. Supervise employees who scan, transport, sort, and load/unload mail to and from ground equipment and aircraft. Direct airport personnel to work safely and efficiently while complying with DOT, FAA, and other regulations, and build effective relationships with internal and external customers to drive high performance.

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American Airlines Group
American Airlines Group
1 day ago

Customer Service Manager, Cargo Services (Chicago, IL, US)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Cargo Services Team’s station operations by supporting station management and providing superior customer service for air cargo handling. Supervise employees who scan, transport, sort, and load/unload mail to and from ground equipment and aircraft. Direct airport personnel to work safely and efficiently while complying with DOT, FAA, and other regulations, and build effective relationships with internal and external customers to drive high performance.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Support station management in leading airport personnel to deliver superior customer service experience.
  • •Supervise employees who scan, transport, and sort mail, and load and unload mail to and from ground equipment and aircraft.
  • •Lead airport personnel to perform work safely and efficiently in compliance with DOT, FAA, and other regulations.
  • •Establish and maintain effective relationships with internal and external customers to foster compassion, authenticity, integrity, respect, and dignity.
  • •Provide direction and appropriate support structure using effective resources to enable the team to deliver high performance.

Pay and Benefits

Salary: USD 75,000 - 83,000
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED equivalency.
  • •Previous airport customer service experience leading a team with union/non-union workgroups.
  • •Previous cargo experience and/or experience adhering to compliance standards in heavily regulated environments.
  • •Strong customer service and communication skills to interact effectively across all organizational levels.
  • •Ability to work rotating shifts (including weekends/holidays) and be willing to produce an unexpired Driver’s License and complete drug screening/background checks as required.
Education:High School
Skills:Customer serviceCommunicationDecision-makingWorking under pressureTeam leadership
Licenses:Driver’s License
Tech Stack:Functional automation applications

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn