Mission Success Operations Manager

Skydio
United States
Workplace: RemoteFull timeUSD 103,000 - 150,000 annuallyFunction: Business OperationsSkills: ["Communication","Project management","Stakeholder management","Problem-solving","Teamwork"]

Lead and optimize the Mission Success post-sales operations, building scalable processes, dashboards, and resources to accelerate customer onboarding and value realization. Collaborate across SLED, Commercial, and National Security verticals, integrate systems of record, and inject AI and automation to improve efficiency. Own project outcomes, partner with cross-functional teams, and maintain a customer-first approach while traveling up to 10% as needed.

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FursaFursa
Skydio
Skydio
4 months ago

Mission Success Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and optimize the Mission Success post-sales operations, building scalable processes, dashboards, and resources to accelerate customer onboarding and value realization. Collaborate across SLED, Commercial, and National Security verticals, integrate systems of record, and inject AI and automation to improve efficiency. Own project outcomes, partner with cross-functional teams, and maintain a customer-first approach while traveling up to 10% as needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Build scalable post-sales processes for the Mission Success teams and promote consistency to reduce response times for customers and internal stakeholders.
  • •Ideate, build, roll-out, and maintain additional team resources (e.g., dashboards and alerting).
  • •Navigate and partner with other teams to ensure integration of systems of record (e.g., revenue operations).
  • •Inject AI and automation into workflows to drive efficiency and improve service levels.
  • •Own the outcomes of projects and implement them across a large organization of senior customer leaders and stakeholders.
Travel: Low travel

Pay and Benefits

Salary: USD 103,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

  • •Automation expertise with Salesforce workflows and data systems (e.g. Databricks).
  • •Experience implementing AI in scalable processes and driving efficiency.
  • •SQL and API experience with the ability to translate team needs into scalable, reliable processes.
  • •Proven track record with agile development and interfacing with technical teams to meet tight schedules.
  • •Excellent written and verbal communication, with strong project management skills.
Experience:DronesAerospaceTechnology
Skills:CommunicationProject managementStakeholder managementProblem-solvingTeamwork
Tech Stack:SalesforceDatabricksSQLAPIAIAutomationDashboards

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn