1 day ago

Dealer Services Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure dealer and customer needs are met for smooth vehicle auctions by coordinating with field sales, marketing, and operations teams. Educate customers on ancillary and digital services (including Online Vehicle Exchange, Simulcast, and Manheim.com), handle inquiries and service issues, and resolve concerns as a liaison. Lead sale-day preparations for in-lane and online sales, support auction execution, and help optimize listings and vehicle readiness to improve customer outcomes.

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Promote and educate customers on ancillary services and prepare customers for sale-day activities.
•Work directly with customers onsite, via email, and phone to meet expectations and resolve service issues.
•Collaborate with managers, marketing, sales, and coordinators to ensure vehicles cross the auction block on sale day.
•Investigate and troubleshoot customer concerns; serve as a liaison to reconcile issues and maintain high customer service levels.
•Manage sale operations activities including reserve numbers, sale orders, run numbers, and vehicle readiness checks (repairs approval, frame checks, mileage, VIN check).

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•High School Diploma or equivalent required.
•1 year auction experience or 1-2 years dealership experience preferred.
•Previous experience in service and sales support role strongly preferred.
•Effective written and verbal communication and interpersonal skills.
•Strong computer skills, including ability to use Internet and MS Office effectively.

Experience:AuctionDealershipCustomer service

Education:High School

Skills:CommunicationInterpersonal skillsCustomer serviceProblem-solvingAdaptability

Tech Stack:InternetMS OfficeOnline Vehicle Exchange (OVE)SimulcastManheim.comManheim Market Report

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 day ago

Dealer Services Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Promote and educate customers on ancillary services and prepare customers for sale-day activities.
•Work directly with customers onsite, via email, and phone to meet expectations and resolve service issues.
•Collaborate with managers, marketing, sales, and coordinators to ensure vehicles cross the auction block on sale day.
•Investigate and troubleshoot customer concerns; serve as a liaison to reconcile issues and maintain high customer service levels.
•Manage sale operations activities including reserve numbers, sale orders, run numbers, and vehicle readiness checks (repairs approval, frame checks, mileage, VIN check).

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•High School Diploma or equivalent required.
•1 year auction experience or 1-2 years dealership experience preferred.
•Previous experience in service and sales support role strongly preferred.
•Effective written and verbal communication and interpersonal skills.
•Strong computer skills, including ability to use Internet and MS Office effectively.

Experience:AuctionDealershipCustomer service

Education:High School

Skills:CommunicationInterpersonal skillsCustomer serviceProblem-solvingAdaptability

Tech Stack:InternetMS OfficeOnline Vehicle Exchange (OVE)SimulcastManheim.comManheim Market Report

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn