Business Operations Manager, Technical Support Ops

Samsara
United States
Workplace: RemoteFull timeUSD 106,802.5 - 161,550 annuallyFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Executive communication","Analytical","Stakeholder management","Cross-functional collaboration","Independence"]

Strategic partner within the Technical Support organization, driving operational excellence and data-informed decision-making at Samsara. You’ll build executive-level narratives, develop reporting frameworks (CSAT, time to resolution, cost to serve), translate data into actionable insights, and lead cross-functional initiatives leveraging AI tools. You’ll own special projects, govern AI usage, and influence senior leadership while shaping a scalable product/support business in a remote US role.

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FursaFursa
Samsara
Samsara
3 months ago

Business Operations Manager, Technical Support Ops

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Last checked: 1 hour agoStatus: Live

Job Summary

Strategic partner within the Technical Support organization, driving operational excellence and data-informed decision-making at Samsara. You’ll build executive-level narratives, develop reporting frameworks (CSAT, time to resolution, cost to serve), translate data into actionable insights, and lead cross-functional initiatives leveraging AI tools. You’ll own special projects, govern AI usage, and influence senior leadership while shaping a scalable product/support business in a remote US role.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations communicating business performance, priorities, and outcomes.
  • •Build and maintain reporting frameworks tracking core metrics (CSAT, time to resolution, cost to serve) and synthesize findings into actionable insights for senior leadership.
  • •Translate complex data and operational trends into clear narratives to inform strategic decisions and drive cross-functional alignment.
  • •Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology to align on priorities and execute key initiatives.
  • •Lead and manage special projects and operational improvement efforts to enhance efficiency and customer experience within Technical Support.

Pay and Benefits

Salary: USD 106,802.5 - 161,550 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveRemote WorkLearning BudgetEquity

Key Requirements

  • •8+ years of experience in business operations, management consulting, strategy, or a related field.
Experience:8+ yearsSaaSCustomer support
Education:Bachelor's
Skills:Executive communicationAnalyticalStakeholder managementCross-functional collaborationIndependence
Languages:English
Tech Stack:AI toolsClaudeChatGPTTableauLookerSQL

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn