Senior Manager - Process Excellence - Global Service Centre

DP World
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Design thinking","Change leadership","Stakeholder management","Root cause analysis","Data-driven decision making"]

Lead end-to-end process redesign initiatives using Design Thinking and human-centred methods across logistics, supply chain, procurement, order-to-cash, and finance. Reengineer complex workflows, identify root causes with process mapping and data insights, and eliminate inefficiencies. Drive automation strategy using RPA, AI, and low-code tools, partnering with ERP and engineering teams. Support UAT, change management, and rollout with KPI dashboards for continuous optimization.

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DP World
DP World
1 day ago

Senior Manager - Process Excellence - Global Service Centre

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Job Summary

Lead end-to-end process redesign initiatives using Design Thinking and human-centred methods across logistics, supply chain, procurement, order-to-cash, and finance. Reengineer complex workflows, identify root causes with process mapping and data insights, and eliminate inefficiencies. Drive automation strategy using RPA, AI, and low-code tools, partnering with ERP and engineering teams. Support UAT, change management, and rollout with KPI dashboards for continuous optimization.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
  • •Reengineer logistics, supply chain, procurement, order-to-cash (O2C), and finance processes to eliminate inefficiencies, bottlenecks, and redundancies.
  • •Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
  • •Identify automation opportunities using RPA, AI, and low-code; define and support the automation roadmap and ROI/business cases.
  • •Partner with Oracle Fusion ERP and IT teams, and support UAT, change management, rollout, KPI definition, and performance monitoring.

Key Requirements

  • •Highly experienced in Business Process Reengineering (BPR) and Design Thinking methodologies.
  • •Deep expertise in process transformation, including finance processes and exposure to operations and finance workflows.
  • •Ability to reengineer complex logistics and finance processes such as Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
  • •Experience identifying automation opportunities and defining automation roadmaps using RPA, AI, and low-code tools.
  • •Proven stakeholder management and change leadership, including UAT support, change management, and communicating outcomes to senior leadership.
Experience:Process reengineeringLogisticsSupply chainFinance operationsERPAutomation
Skills:Design thinkingChange leadershipStakeholder managementRoot cause analysisData-driven decision making
Languages:US
Tech Stack:RPAAILow-codeOracle Fusion ERPERPProcess mappingDashboards

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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