OKX

2 days ago

Specialist, VIP Customer Relationship Management (Mandarin Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as frontline support for VIP clients, partnering with the Relationship Manager (RM) team to handle inquiries, coordinate service requests, and ensure timely resolution. Use instant messaging and other channels to deliver responsive, consistent service, manage day-to-day client operational matters, document handovers, and escalate sensitive or urgent issues. Maintain compliance and data security while supporting a seamless client experience.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide timely, attentive support to key VIP clients and maintain strong client relationships through day-to-day interactions.
•Coordinate client services with the RM team by responding to inquiries, coordinating requests, maintaining accurate records, and ensuring follow-up.
•Deliver responsive support via instant messaging and other channels, resolving issues efficiently and handling escalations professionally.
•Support RM with client day-to-day operational matters including information processing, research, feedback consolidation, and documented handovers at shift end.
•Recognize sensitive, high-risk, or urgent situations and escalate promptly according to internal procedures, while adhering to compliance and data privacy requirements.

Pay and Benefits

Perks:Meal AllowanceCommuter BenefitsInsurance CoverageWellness Stipend

Key Requirements

•Bachelor's degree or above, preferably in Business, Finance, Communications, or related fields.
•Fluent Mandarin is required to support Mandarin-speaking clients and stakeholders.
•At least 3 years of experience in client service, client relations, or customer support.
•Strong verbal and written communication skills with exceptional attention to detail and ownership.
•Willingness to work rotating shifts across morning, afternoon, and evening.

Experience:3+ yearsFinancial services

Education:Bachelor's in Business, Finance, Communications, or related field

Skills:CommunicationService orientationOwnershipAttention to detailProblem-solving

Languages:Mandarin

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX