Team Manager | Air Industry & GDS (SABRE) Experience Required | Onsite | Cairo

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Coaching","Communication","Emotional intelligence","Attention to detail"]

Lead a team of consultative air sales/Destination Expert representatives in Cairo, providing hands-on coaching to deliver white-glove service while meeting and exceeding air sales targets. Own itinerary crafting quality, booking integrity (fare/ticket/invoices/seats/special requests), and disruption resilience. Set the standard for responsive communication across phone, Teams, email, and CRM, and run a performance rhythm using quality and sales data to develop and manage your team.

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FursaFursa
Sutherland
Sutherland
1 day ago

Team Manager | Air Industry & GDS (SABRE) Experience Required | Onsite | Cairo

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Lead a team of consultative air sales/Destination Expert representatives in Cairo, providing hands-on coaching to deliver white-glove service while meeting and exceeding air sales targets. Own itinerary crafting quality, booking integrity (fare/ticket/invoices/seats/special requests), and disruption resilience. Set the standard for responsive communication across phone, Teams, email, and CRM, and run a performance rhythm using quality and sales data to develop and manage your team.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a consultative air sales team, coaching every air request—especially complex/high-value ones—as a sales conversation.
  • •Ensure itineraries are accurately researched, built, priced to client needs, and optimized for value on the requested day.
  • •Maintain booking integrity through ticketing and quality control for fare, ticket, invoice, seats, and special requests.
  • •Manage disruption changes by assessing real trip impact and resolving calmly and quickly without disrupting the tour.
  • •Set responsive communication standards across phone, Teams, email, and CRM; run performance coaching using quality and sales data.

Key Requirements

  • •2+ years of team leadership experience in the air travel industry (luxury travel sales preferred).
  • •Sabre GDS experience is required to coach the team on fares, ticketing, and booking issues and maintain quality.
  • •Proven ability to coach, monitor, and develop sales professionals within the air travel niche.
  • •Strong travel passion and destination knowledge to support consultative air sales.
  • •Polished, articulate communication with strong emotional intelligence and active listening, plus high organization and attention to detail.
Experience:2+ yearsAir travelLuxury travelSalesSaaS/CRM (customer service tools)
Skills:LeadershipCoachingCommunicationEmotional intelligenceAttention to detail
Languages:English
Tech Stack:Sabre GDSTeamsEmailCRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor