Qureos

1 week ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide friendly, professional live chat support as the first point of contact for customers at NCC Life. Resolve inquiries using company procedures and tools, assess customer needs, and handle complaints with appropriate solutions and timely follow-up. Maintain accurate records, process customer accounts, and collaborate with teams to improve the customer experience. Meet individual and team performance targets while delivering outstanding service.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage customers via live chat in a professional, friendly manner to address enquiries and resolve issues.
•Provide accurate information by using the correct company procedures and tools.
•Identify and assess customer needs to achieve satisfaction and build trust-based relationships.
•Handle customer complaints with appropriate solutions and alternatives, then follow up to ensure resolution.
•Maintain precise records of customer interactions, process customer accounts, and file documents.

Pay and Benefits

Salary: USD 25 - 35 hourly

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•Proven experience in a customer support role, with chat-based support experience highly desirable.
•Exceptional written communication skills with strong English grammar, spelling, and punctuation.
•Proficient typing skills and ability to manage multiple chat conversations simultaneously.
•Strong problem-solving and critical/analytical thinking skills.
•High school diploma or equivalent required; relevant additional qualifications are a plus.

Experience:Customer support

Education:High School

Skills:CommunicationProblem-solvingCritical thinkingEmpathyCustomer-focused

Languages:English

Tech Stack:CRM systems

Company Brief

Qureos

Website

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Qureos

1 week ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage customers via live chat in a professional, friendly manner to address enquiries and resolve issues.
•Provide accurate information by using the correct company procedures and tools.
•Identify and assess customer needs to achieve satisfaction and build trust-based relationships.
•Handle customer complaints with appropriate solutions and alternatives, then follow up to ensure resolution.
•Maintain precise records of customer interactions, process customer accounts, and file documents.

Pay and Benefits

Salary: USD 25 - 35 hourly

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•Proven experience in a customer support role, with chat-based support experience highly desirable.
•Exceptional written communication skills with strong English grammar, spelling, and punctuation.
•Proficient typing skills and ability to manage multiple chat conversations simultaneously.
•Strong problem-solving and critical/analytical thinking skills.
•High school diploma or equivalent required; relevant additional qualifications are a plus.

Experience:Customer support

Education:High School

Skills:CommunicationProblem-solvingCritical thinkingEmpathyCustomer-focused

Languages:English

Tech Stack:CRM systems

Company Brief

Qureos

Website