Customer Service Officer (Outsource)

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Data processing","Decision-making"]

Customer Service Officer (Outsource) delivers excellent customer service in Abu Dhabi in line with agreed standards. Responsible for opening/closing applicants on time, processing finance applications, liaising with other departments, troubleshooting issues, and ensuring TAT targets are met while maintaining professional interactions with stakeholders and compliance with bank policies.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
4 months ago

Customer Service Officer (Outsource)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Customer Service Officer (Outsource) delivers excellent customer service in Abu Dhabi in line with agreed standards. Responsible for opening/closing applicants on time, processing finance applications, liaising with other departments, troubleshooting issues, and ensuring TAT targets are met while maintaining professional interactions with stakeholders and compliance with bank policies.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Openings and closings for applicants on time; ensure proper implementation and follow-up with timely actions.
  • •Prepare finance applications and obtain necessary approvals; troubleshoot issues as they arise.
  • •Maintain records of actions taken and provide monthly reports; ensure TAT is adhered to and, where possible, exceed customer expectations.
  • •Coordinate and liaise with other departments in a professional manner; participate in regular reviews with key stakeholders.
  • •Provide support to customer service agents and offer technical help to colleagues as required; ensure compliance with bank policies.

Key Requirements

  • •Previous banking experience in a similar role.
  • •Knowledge of regulated financial services and banking industries.
  • •Detailed understanding of asset product.
  • •In-depth understanding of internal processes, procedures and internal systems.
  • •Excellent communication skills.
Experience:Banking
Skills:CommunicationProblem-solvingData processingDecision-making

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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