Customer Service Delivery Advocate

Carvana
Charlotte, Concord
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivation","Safety"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while completing customer paperwork and detailed notes in the customer tracking system. You’ll safely load and unload vehicles, inspect the hauler, and drive with a clean record in line with CMV Driver Qualification policies. The role supports growth through performance-based pay increases and may include additional local incentives, plus benefits like company-paid healthcare and paid time off.

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FursaFursa
Carvana
Carvana
2 days ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while completing customer paperwork and detailed notes in the customer tracking system. You’ll safely load and unload vehicles, inspect the hauler, and drive with a clean record in line with CMV Driver Qualification policies. The role supports growth through performance-based pay increases and may include additional local incentives, plus benefits like company-paid healthcare and paid time off.
Location: Charlotte, Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler, and regularly inspect the hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet state-specific requirements for DMV/title and registration access, and obtain any required state specialty licenses within the specified timeframes.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including loading/unloading and detailing vehicles in indoor/outdoor conditions.
  • •Must read, write, speak, and understand English.
  • •Must be at least 21 years old and possess a valid driver’s license; frequent driving requires excellent visual acuity and manual dexterity.
  • •Must pass a drug test, obtain a DOT Medical Card, and be able to meet state-specific Notary and license requirements within the first 90 days (plus any state-specific DMV/title access requirements).
Experience:2+ years
Skills:Customer serviceSelf-motivationSafety
Licenses:DOT Medical CardNotary
Languages:English
Tech Stack:Customer tracking systemDMV systems

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn