Stripe

1 week ago

Customer Success Manager, Radar

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own the post-sales success lifecycle for Stripe’s Fraud & Disputes portfolio as a specialized CSM within the Global CSM team. Drive Radar adoption across account executives, technical account managers, ProServ, and AEPs, improving fraud rates, dispute rates, and overall payments health. Serve as the domain expert and operational backbone across Product, ProServ, Support, and Data Science—monitoring risk signals, leading enablement, and translating customer feedback into product and roadmap insights.

Location: Chicago, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Monitor and mitigate risk by identifying churn signals, integration gaps, and potential CBMP risks, and initiate optimization conversations.
•Drive value and adoption by educating users on fraud and disputes products, promoting high-value features, and identifying upsell opportunities.
•Partner cross-functionally to support trials, conversions, and joint enablement with teams across the organization.
•Serve as the voice of the customer by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues.
•Provide operational leadership by owning reporting and performance metrics, leading internal training, and participating in QBRs/EBCs.

Key Requirements

•5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech.
•Proven experience with fraud prevention, chargeback management, and risk operations, including fraud patterns, friendly fraud, first-party misuse, and dispute representment.
•Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus.
•Experience presenting fraud and risk performance data and influencing senior stakeholders across risk, finance, and operations functions.
•Ability to manage a complex book of business, balancing merchant fraud investigations, dispute escalations, and performance reviews, while interpreting fraud dashboards and dispute analytics.

Experience:5+ yearsPaymentsFraud preventionRisk managementDisputesFintech

Skills:Cross-functional partnershipExecutive communicationOperational rigorData interpretationCustomer advocacy

Languages:English

Tech Stack:Stripe RadarRadar StandardRadar for Fraud Teams (RFFT)DisputesAdaptive 3DSSmart RefundsRadar for MultiprocessorRadar for PlatformsMachine learningRule-based fraud enginesFraud dashboardsDispute analyticsAuthorization rate metricsCard Brand Monitoring Program (CBMP)

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

1 week ago

Customer Success Manager, Radar

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Chicago, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Monitor and mitigate risk by identifying churn signals, integration gaps, and potential CBMP risks, and initiate optimization conversations.
•Drive value and adoption by educating users on fraud and disputes products, promoting high-value features, and identifying upsell opportunities.
•Partner cross-functionally to support trials, conversions, and joint enablement with teams across the organization.
•Serve as the voice of the customer by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues.
•Provide operational leadership by owning reporting and performance metrics, leading internal training, and participating in QBRs/EBCs.

Key Requirements

•5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech.
•Proven experience with fraud prevention, chargeback management, and risk operations, including fraud patterns, friendly fraud, first-party misuse, and dispute representment.
•Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus.
•Experience presenting fraud and risk performance data and influencing senior stakeholders across risk, finance, and operations functions.
•Ability to manage a complex book of business, balancing merchant fraud investigations, dispute escalations, and performance reviews, while interpreting fraud dashboards and dispute analytics.

Experience:5+ yearsPaymentsFraud preventionRisk managementDisputesFintech

Skills:Cross-functional partnershipExecutive communicationOperational rigorData interpretationCustomer advocacy

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor