Customer Success Manager, Radar

Stripe
Chicago, Atlanta
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Cross-functional partnership","Executive communication","Operational rigor","Data interpretation","Customer advocacy"]

Own the post-sales success lifecycle for Stripe’s Fraud & Disputes portfolio as a specialized CSM within the Global CSM team. Drive Radar adoption across account executives, technical account managers, ProServ, and AEPs, improving fraud rates, dispute rates, and overall payments health. Serve as the domain expert and operational backbone across Product, ProServ, Support, and Data Science—monitoring risk signals, leading enablement, and translating customer feedback into product and roadmap insights.

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FursaFursa
Stripe
Stripe
1 month ago

Customer Success Manager, Radar

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Job Summary

Own the post-sales success lifecycle for Stripe’s Fraud & Disputes portfolio as a specialized CSM within the Global CSM team. Drive Radar adoption across account executives, technical account managers, ProServ, and AEPs, improving fraud rates, dispute rates, and overall payments health. Serve as the domain expert and operational backbone across Product, ProServ, Support, and Data Science—monitoring risk signals, leading enablement, and translating customer feedback into product and roadmap insights.
Location: Chicago, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Monitor and mitigate risk by identifying churn signals, integration gaps, and potential CBMP risks, and initiate optimization conversations.
  • •Drive value and adoption by educating users on fraud and disputes products, promoting high-value features, and identifying upsell opportunities.
  • •Partner cross-functionally to support trials, conversions, and joint enablement with teams across the organization.
  • •Serve as the voice of the customer by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues.
  • •Provide operational leadership by owning reporting and performance metrics, leading internal training, and participating in QBRs/EBCs.

Key Requirements

  • •5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech.
  • •Proven experience with fraud prevention, chargeback management, and risk operations, including fraud patterns, friendly fraud, first-party misuse, and dispute representment.
  • •Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus.
  • •Experience presenting fraud and risk performance data and influencing senior stakeholders across risk, finance, and operations functions.
  • •Ability to manage a complex book of business, balancing merchant fraud investigations, dispute escalations, and performance reviews, while interpreting fraud dashboards and dispute analytics.
Experience:5+ yearsPaymentsFraud preventionRisk managementDisputesFintech
Skills:Cross-functional partnershipExecutive communicationOperational rigorData interpretationCustomer advocacy
Languages:English
Tech Stack:Stripe RadarRadar StandardRadar for Fraud Teams (RFFT)DisputesAdaptive 3DSSmart RefundsRadar for MultiprocessorRadar for PlatformsMachine learningRule-based fraud enginesFraud dashboardsDispute analyticsAuthorization rate metricsCard Brand Monitoring Program (CBMP)

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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