Installation Coordinator

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 26.65 hourlyFunction: Executive & General ManagementSkills: ["Organization","Prioritization","Communication","Customer relationship management"]

Coordinate customer installations by maintaining relationships with key accounts, partnering with sales to understand customer requirements, and ensuring work orders are accurate. Schedule pre-site, delivery, and installation events, update the installation calendar, and track installations by product type. Serve as the primary point of contact for pricing, concerns, and complaints, while handling required documentation such as change orders, invoices, credit memos, and sales orders.

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Ferguson
Ferguson
6 days ago

Installation Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate customer installations by maintaining relationships with key accounts, partnering with sales to understand customer requirements, and ensuring work orders are accurate. Schedule pre-site, delivery, and installation events, update the installation calendar, and track installations by product type. Serve as the primary point of contact for pricing, concerns, and complaints, while handling required documentation such as change orders, invoices, credit memos, and sales orders.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Develop and maintain relationships with an assigned customer base, including key accounts, ensuring customer satisfaction.
  • •Collaborate with sales teams to understand customer requirements.
  • •Review and modify work orders for scope, clarity, required dates, customer contact information, and product availability.
  • •Schedule pre-site, delivery, and installation with customers and update the Installation Calendar.
  • •Track installations by product type and act as the point of contact for questions, concerns, or complaints, including handling pricing documents and processing related orders/credit memos.

Pay and Benefits

Salary: USD 15 - 26.65 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •Prior installation coordinating experience is strongly preferred.
  • •Ability to apply expert-level product and installation knowledge.
  • •Ability to organize and prioritize work and communicate effectively.
  • •Ability to develop and maintain positive relationships with both internal and external customers.
  • •Familiarity with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).
Skills:OrganizationPrioritizationCommunicationCustomer relationship management
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn