Sales Support Associate III

Tapestry
New York
Workplace: OnsiteFull timeUSD 15 - 21.75Function: SalesExperience: 1+ yearsSkills: ["Customer service","Communication","Multitasking","Attention to detail","Organizational skills"]

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and maintaining a well-organized, visually up-to-date store. Support product flow by receiving and processing shipments, replenishing stock, managing stock levels, and handling transfers while reporting discrepancies. Promote add-on items and gift cards, capture customer information where permitted, and follow Loss Prevention and housekeeping guidelines.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sales Support Associate III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and maintaining a well-organized, visually up-to-date store. Support product flow by receiving and processing shipments, replenishing stock, managing stock levels, and handling transfers while reporting discrepancies. Promote add-on items and gift cards, capture customer information where permitted, and follow Loss Prevention and housekeeping guidelines.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Suggest add-on products, promote gift cards, and capture customer information where permitted.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Replenish the sales floor, execute visual merchandising updates, and adhere to Loss Prevention and housekeeping guidelines.

Pay and Benefits

Salary: USD 15 - 21.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ year of previous retail experience, preferably in luxury retail service, with a customer-focused mindset.
  • •Knowledge of fashion trends and competition, with strong attention to detail and organizational skills.
  • •Ability to operate POS systems and use basic computer tools (including iPad/laptop, Mobile POS, and Internet).
  • •Excellent communication and customer service skills, able to multitask in a fast-paced environment.
  • •Ability to work a flexible schedule (nights, weekends, peak seasons/public holidays) and lift at least 25 lbs regularly (up to 50 lbs occasionally).
Experience:1+ yearsRetailLuxury retail
Skills:Customer serviceCommunicationMultitaskingAttention to detailOrganizational skills
Languages:English
Tech Stack:POSIPadLaptopMobile POSInternetWalkie talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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