Manager, Beneficiary Services

Nationwide
United States
Workplace: HybridFull timeUSD 97,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Empathy","Customer service","Team leadership","Risk management","Communication"]

Lead day-to-day claims operations for life insurance living benefits, including long-term care, critical/chronic illness, accelerated death benefits, and waiver of premium. Oversee and develop a team of claims specialists, implement claims best practices, manage claim risk to limit losses and fraud, and resolve member and beneficiary complaints. Partner with and monitor third-party vendors and investigative firms to drive efficiency, performance, and claims expense outcomes.

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FursaFursa
Nationwide
Nationwide
13 hours ago

Manager, Beneficiary Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day claims operations for life insurance living benefits, including long-term care, critical/chronic illness, accelerated death benefits, and waiver of premium. Oversee and develop a team of claims specialists, implement claims best practices, manage claim risk to limit losses and fraud, and resolve member and beneficiary complaints. Partner with and monitor third-party vendors and investigative firms to drive efficiency, performance, and claims expense outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee a team responsible for Nationwide life and annuity claims, including long-term care, critical and chronic illness, and accelerated death benefits.
  • •Lead claim risk management to limit losses from overpayment, early duration (contestable) claims, and fraud; elevate cases as needed.
  • •Implement and oversee claims best practices to drive operational results and claims expense outcomes.
  • •Resolve claims handling issues and formal complaints from members, financial professionals, beneficiaries, and firm partners.
  • •Manage third-party relationships and monitor vendor performance, including claims service providers and investigative firms.
Travel: Low travel

Pay and Benefits

Salary: USD 97,000 - 180,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kPensionRemote Work

Key Requirements

  • •Extensive knowledge of insurance products and claim processing for life insurance, annuities, and related living benefits.
  • •7 years of financial services experience in a customer service, quality control, or operations environment.
  • •Broad understanding of managing annuity and life claims; supervisory experience preferred.
  • •Undergraduate degree in business administration, management, finance, pre-law, or a related field and/or technical insurance coursework preferred (MBA preferred).
  • •Strong communication skills and ability to make decisions and build consensus with peers.
Experience:7+ years
Education:Bachelor's in business administration, management, finance, pre-law or related field
Skills:EmpathyCustomer serviceTeam leadershipRisk managementCommunication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nationwide
Nationwide is a mutual insurance and financial services company offering auto, home, life insurance, retirement planning, investments, and banking products for individuals and businesses across the United States.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Columbus, United States
Founded: 1926
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