Client Manager- Telco/Connectivity

NTT
Nairobi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Sales business acumen","Stakeholder management","Client engagement","Forecasting","Trusted advisor"]

Manage Telco/Connectivity client accounts by building relationships to drive expansion, renewals, retention, and churn reduction. Develop account strategies with key stakeholders, connect client needs to NTT DATA offerings, and own commercial agreements throughout the buying lifecycle. Meet revenue and margin targets using tools such as Salesforce.com to manage pipelines, opportunities, and forecasts, while ensuring alignment with international trade policy and governance requirements.

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NTT
NTT
1 month ago

Client Manager- Telco/Connectivity

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Closed

Job Summary

Manage Telco/Connectivity client accounts by building relationships to drive expansion, renewals, retention, and churn reduction. Develop account strategies with key stakeholders, connect client needs to NTT DATA offerings, and own commercial agreements throughout the buying lifecycle. Meet revenue and margin targets using tools such as Salesforce.com to manage pipelines, opportunities, and forecasts, while ensuring alignment with international trade policy and governance requirements.
Location: Nairobi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build client relationships to drive expansion, renewals, and maximize sales opportunities across solutions.
  • •Deliver client experience across relevant markets by coordinating through NTT DATA offices and infrastructure.
  • •Realize revenue and margin targets by managing accounts, opportunities, pipelines, and forecasting using sales tools (e.g., Salesforce.com).
  • •Establish account strategies with key stakeholders and own commercial agreements throughout each client’s buying process.
  • •Minimize churn, maximize retention, assist clients to identify needs and articulate NTT DATA value, and act as the first point of contact for client issues.

Key Requirements

  • •Bachelor's degree or equivalent in business or a sales-related field.
  • •3 years of experience in a business development role.
  • •Seasoned experience in a sales environment and/or customer service role.
  • •Seasoned experience in IT or professional services with a focus on business development and/or sales.
  • •Experience working with Salesforce.com (contact platform).
Experience:3+ yearsIT servicesProfessional servicesBusiness developmentCustomer service
Education:Bachelor's in business or a sales related field
Skills:Sales business acumenStakeholder managementClient engagementForecastingTrusted advisor
Tech Stack:Salesforce.comSalesforce.com contact platform

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn