NTT

1 week ago

Client Manager- Telco/Connectivity

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage Telco/Connectivity client accounts by building relationships to drive expansion, renewals, retention, and churn reduction. Develop account strategies with key stakeholders, connect client needs to NTT DATA offerings, and own commercial agreements throughout the buying lifecycle. Meet revenue and margin targets using tools such as Salesforce.com to manage pipelines, opportunities, and forecasts, while ensuring alignment with international trade policy and governance requirements.

Location: Nairobi

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build client relationships to drive expansion, renewals, and maximize sales opportunities across solutions.
•Deliver client experience across relevant markets by coordinating through NTT DATA offices and infrastructure.
•Realize revenue and margin targets by managing accounts, opportunities, pipelines, and forecasting using sales tools (e.g., Salesforce.com).
•Establish account strategies with key stakeholders and own commercial agreements throughout each client’s buying process.
•Minimize churn, maximize retention, assist clients to identify needs and articulate NTT DATA value, and act as the first point of contact for client issues.

Key Requirements

•Bachelor's degree or equivalent in business or a sales-related field.
•3 years of experience in a business development role.
•Seasoned experience in a sales environment and/or customer service role.
•Seasoned experience in IT or professional services with a focus on business development and/or sales.
•Experience working with Salesforce.com (contact platform).

Experience:3+ yearsIT servicesProfessional servicesBusiness developmentCustomer service

Education:Bachelor's in business or a sales related field

Skills:Sales business acumenStakeholder managementClient engagementForecastingTrusted advisor

Tech Stack:Salesforce.comSalesforce.com contact platform

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT