Senior Operations Specialist, Commercial Operations

DoorDash US
Fremont
Workplace: HybridFull timeUSD 28.4 - 41.8Function: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Relationship management","Execution","Cross-functional collaboration","Operational follow-through"]

Drive merchant growth for autonomous delivery partners by onboarding and training new merchants, then running ongoing success check-ins to gather feedback and inform product improvements. Own end-to-end enablement and data accuracy, manage merchant launch readiness, and support enterprise pilot store launches with onsite assistance and store performance tracking. Coordinate closely with account managers, merchants, and internal product teams to shape the merchant experience.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Senior Operations Specialist, Commercial Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive merchant growth for autonomous delivery partners by onboarding and training new merchants, then running ongoing success check-ins to gather feedback and inform product improvements. Own end-to-end enablement and data accuracy, manage merchant launch readiness, and support enterprise pilot store launches with onsite assistance and store performance tracking. Coordinate closely with account managers, merchants, and internal product teams to shape the merchant experience.
Location: Fremont
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Pitch and onboard new merchants to drive autonomous delivery growth and adoption through direct outreach and coordination with account managers and sales teams
  • •Own end-to-end merchant onboarding and training to ensure smooth launch experiences
  • •Conduct regular success check-ins and follow-ups to collect feedback and learnings that inform product development
  • •Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
  • •Support new pilot launches with enterprise partners, providing onsite assistance and tracking store performance to identify and resolve issues
Travel: Low travel

Pay and Benefits

Salary: USD 28.4 - 41.8
Perks:401kParental LeaveWellness StipendCommuter BenefitsPaid LeavePaid HolidaysDisability InsuranceLife InsuranceMedical BenefitsDental BenefitsVision BenefitsHealth Insurance

Key Requirements

  • •1-2+ years of experience in sales, account management, merchant success, or operations
  • •Bachelor’s degree or equivalent experience
  • •Strong communication skills managing relationships across multiple stakeholders
  • •Ability to travel to merchants to train staff and perform on-site audits
  • •Comfort working in a fast-paced, ambiguous environment with a bias toward execution
Education:Bachelor's
Skills:CommunicationRelationship managementExecutionCross-functional collaborationOperational follow-through

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn