Provider Success Manager - Austin, Texas

Clover Health
Austin
Workplace: HybridFull timeUSD 107,700 - 140,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Relationship management","Data-driven decision-making","Collaboration","Project management","Communication"]

Drive provider adoption and success of Counterpart Assistant by owning a portfolio of primary care partnerships. Serve as an external product SME, partnering on onboarding and training to build strong in-office workflows. Use provider performance metrics to identify trends, opportunities, and risks, and run engagement plans that improve clinical outcomes and retention in value-based care. Collaborate cross-functionally with sales, product, and operations to refine offerings based on provider feedback.

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Clover Health
Clover Health
1 month ago

Provider Success Manager - Austin, Texas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive provider adoption and success of Counterpart Assistant by owning a portfolio of primary care partnerships. Serve as an external product SME, partnering on onboarding and training to build strong in-office workflows. Use provider performance metrics to identify trends, opportunities, and risks, and run engagement plans that improve clinical outcomes and retention in value-based care. Collaborate cross-functionally with sales, product, and operations to refine offerings based on provider feedback.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own and manage provider relationships as the primary point of contact for primary care partners to drive adoption of Counterpart Assistant.
  • •Support provider recruitment and onboarding as a product SME by partnering on training best practices and in-office workflow adoption.
  • •Optimize provider success and retention by implementing structured engagement plans aligned to value-based care outcomes.
  • •Analyze provider performance metrics to identify trends, opportunities, and risks and drive interventions that improve outcomes and increase utilization.
  • •Collaborate with internal teams (sales, product, and operations) to refine offerings based on provider feedback and market trends.
Travel: High travel

Pay and Benefits

Salary: USD 107,700 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityAnnual BonusRemote WorkPaid ParentalLearning Budget

Key Requirements

  • •5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with strong provider adoption and retention outcomes.
  • •Proven ability to build collaborative relationships with clinicians and staff and drive operational change.
  • •Translate operational data into actionable performance metrics and scorecards that improve primary care clinicians’ clinical and financial outcomes.
  • •Deep understanding of primary care and/or ambulatory care workflows, including implementing or improving clinical process workflows.
  • •Knowledge of EHRs and Medicare-related areas such as medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
Experience:5+ yearsHealthcareValue-based care
Skills:Relationship managementData-driven decision-makingCollaborationProject managementCommunication
Languages:En
Tech Stack:EHRsCounterpart Assistant

Company Brief

Clover Health
Clover Health is a technology-driven health insurance company offering Medicare Advantage plans that combine clinical care coordination, data analytics, and value-based care to improve outcomes and reduce costs for seniors.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jersey City, United States
Founded: 2014
WebsiteLinkedIn