Senior Account Manager, Global Payments Solutions

HSBC
Seoul
Full timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Communication","Interpersonal skills","Analytical skills","Relationship building","Time management"]

Own a portfolio of Top tier non-bank financial institutions and multinational corporate clients to drive wallet growth, retention, and revenue performance. Serve as the escalation point for Global Payments Solutions (GPS) engagements, resolve client queries, and support proactive improvements to service experience through metrics analysis. Build strong relationships with clients’ Treasury and operational teams and coordinate cross-functionally with internal partners to deliver service reviews and remediation actions.

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FursaFursa
HSBC
HSBC
2 days ago

Senior Account Manager, Global Payments Solutions

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Job Summary

Own a portfolio of Top tier non-bank financial institutions and multinational corporate clients to drive wallet growth, retention, and revenue performance. Serve as the escalation point for Global Payments Solutions (GPS) engagements, resolve client queries, and support proactive improvements to service experience through metrics analysis. Build strong relationships with clients’ Treasury and operational teams and coordinate cross-functionally with internal partners to deliver service reviews and remediation actions.
Location: Seoul
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive wallet growth and retention for a portfolio of clients by capturing opportunities and supporting client growth.
  • •Resolve assigned client queries and maintain strong understanding of cash management business risks and relationship risks.
  • •Proactively review local/regional client activity and existing solutions to identify opportunities to improve experience, including reducing service queries and error rates.
  • •Provide analysis and recommendations to senior management on client focus, attrition, and engagement, monitoring service-level metrics and implementing remedial actions.
  • •Engage with clients’ Treasury Operations and IT teams and coordinate with internal partners to deliver client service reviews and drive remediation of payment flow and rejection/return rate trends.

Key Requirements

  • •5-8 years of experience in transaction banking with strong knowledge of local and global cash management and clearing services, products, and techniques.
  • •Over 5 years of front line customer handling experience, including relationship or account management experience with corporates and/or financial institutions.
  • •Strong written and oral communication skills, with the ability to explain complex product and/or technical information simply.
  • •Proven ability to identify and meet customer needs by matching a broad range of products and services.
  • •Strong analytical skills and ability to thrive in a complex stakeholder environment while managing multiple time-sensitive tasks.
Experience:5-8 yearsTransaction bankingCash managementClearing servicesCorporate bankingFinancial institutions
Skills:CommunicationInterpersonal skillsAnalytical skillsRelationship buildingTime management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn