Obsidian Security

1 day ago

Senior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end resolution of complex, high-severity escalated tickets as the top technical escalation point before engineering. Diagnose deep issues across APIs, identity/authentication, integrations, telemetry, and product data flows. Partner with Customer Support leadership to design and continuously tune agentic support systems (triage, resolution, knowledge retrieval) and turn your fixes into automation, playbooks, and reusable knowledge. Mentor others and collaborate with Product/Engineering on root causes and permanent fixes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own complex, high-severity, and escalated tickets end to end, serving as the top technical escalation point before engineering.
•Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
•Design, build, and continuously tune agentic support systems (automated triage, resolution, and knowledge retrieval).
•Convert resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
•Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes, while mentoring other engineers on technical quality.

Pay and Benefits

Salary: USD 100,000 - 130,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•Strong hands-on technical support or support engineering experience for a technical B2B SaaS product, with cybersecurity, identity, or SaaS security context preferred.
•Deep knowledge across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
•Experience building or tuning automation or agentic/LLM-based support tooling, or strong aptitude and interest in doing so.
•Ability to convert messy one-off escalations into repeatable, automatable solutions.
•Comfort operating with ambiguity while the support function is rebuilt around technology.

Experience:B2B SaaSCybersecurityIdentitySaaS security

Skills:Hands-on technical troubleshootingRoot cause analysisSystematic debuggingAutomation mindsetMentoring

Languages:English

Tech Stack:APIsAuthenticationIdentityLogsTelemetryIntegrationsOAuthAutomationAgentic supportLLM-based supportRetrieval-augmented generationWorkflow automationMicrosoft GraphEntraPython

Company Brief

Obsidian Security

Provides cloud-native security solutions that detect and respond to identity- and configuration-based threats across SaaS, IaaS, and cloud identity platforms. Focuses on discovering risky exposures, prioritizing alerts, and enabling remediation for enterprise cloud environments.

Industry: Cybersecurity

Headquarters: San Mateo, United States

Website LinkedIn

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Obsidian Security

1 day ago

Senior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own complex, high-severity, and escalated tickets end to end, serving as the top technical escalation point before engineering.
•Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
•Design, build, and continuously tune agentic support systems (automated triage, resolution, and knowledge retrieval).
•Convert resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
•Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes, while mentoring other engineers on technical quality.

Pay and Benefits

Salary: USD 100,000 - 130,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•Strong hands-on technical support or support engineering experience for a technical B2B SaaS product, with cybersecurity, identity, or SaaS security context preferred.
•Deep knowledge across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
•Experience building or tuning automation or agentic/LLM-based support tooling, or strong aptitude and interest in doing so.
•Ability to convert messy one-off escalations into repeatable, automatable solutions.
•Comfort operating with ambiguity while the support function is rebuilt around technology.

Experience:B2B SaaSCybersecurityIdentitySaaS security

Skills:Hands-on technical troubleshootingRoot cause analysisSystematic debuggingAutomation mindsetMentoring

Languages:English

Tech Stack:APIsAuthenticationIdentityLogsTelemetryIntegrationsOAuthAutomationAgentic supportLLM-based supportRetrieval-augmented generationWorkflow automationMicrosoft GraphEntraPython

Company Brief

Obsidian Security

Industry: Cybersecurity

Headquarters: San Mateo, United States

Website LinkedIn