Customer Service Associate

Lalamove
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Problem-solving","Communication","Diplomacy","Multitasking","Time management","Customer-oriented"]

Serve as a Lalamove ambassador by handling inbound and outbound inquiries from users and drivers with fast, clear, and efficient responses. Manage complaints with fair solutions to limit dissatisfaction risks, and help match supply and demand by monitoring daily operations and proactively engaging drivers to maximize fulfillment. Follow company procedures using the right tools, using strong communication and problem-solving to resolve complex cases.

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Lalamove
Lalamove
1 day ago

Customer Service Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a Lalamove ambassador by handling inbound and outbound inquiries from users and drivers with fast, clear, and efficient responses. Manage complaints with fair solutions to limit dissatisfaction risks, and help match supply and demand by monitoring daily operations and proactively engaging drivers to maximize fulfillment. Follow company procedures using the right tools, using strong communication and problem-solving to resolve complex cases.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support to users and drivers by answering inquiries proactively, clearly, and efficiently.
  • •Handle customer and driver complaints with appropriate solutions and alternatives within time limits to limit risk of dissatisfaction.
  • •Monitor daily operations activities and proactively engage drivers to ensure a maximum fulfillment rate.
  • •Understand and follow company procedures to provide accurate, valid, and complete information using the right methods/tools.
  • •Arbitrate fairly on difficult cases with discernment and diplomacy, while communicating accurately using strong written and verbal skills.

Key Requirements

  • •Provide support to users and drivers by answering questions proactively, clearly, and efficiently.
  • •Handle customer and driver complaints with appropriate solutions within time limits to limit dissatisfaction risk.
  • •Monitor daily operations and engage drivers proactively to maximize fulfillment rate.
  • •Understand and follow company procedures to provide accurate information using the right methods/tools.
  • •Minimum 1 year experience in service, customer support, food & beverage, retail, or other high-volume e-commerce platforms.
Experience:1+ yearsE-commerceHigh-volume e-commerceFood & beverageRetailCustomer supportService
Skills:Problem-solvingCommunicationDiplomacyMultitaskingTime managementCustomer-oriented
Languages:MandarinEnglishBahasa Malaysia

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn