TikTok Shop - Senior/ Account Manager (Mandarin Speaking), Lifestyle - Thailand

TikTok
Bangkok
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal skills","Negotiation skills","Attention to detail","Logical problem solving","Teamwork"]

Drive merchant and seller growth for TikTok Shop in the Lifestyle category by acquiring and incubating key brands and merchants. Build and maintain relationships, negotiate deals based on campaign or seasonality, and identify collaborative opportunities aligned to merchant development plans. Ensure seller service quality and performance to improve conversion and customer satisfaction, while operating with strong interpersonal, negotiation, and analytical skills.

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FursaFursa
TikTok
TikTok
1 day ago

TikTok Shop - Senior/ Account Manager (Mandarin Speaking), Lifestyle - Thailand

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive merchant and seller growth for TikTok Shop in the Lifestyle category by acquiring and incubating key brands and merchants. Build and maintain relationships, negotiate deals based on campaign or seasonality, and identify collaborative opportunities aligned to merchant development plans. Ensure seller service quality and performance to improve conversion and customer satisfaction, while operating with strong interpersonal, negotiation, and analytical skills.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and incubate brands, principals, and big merchants contributing significant GMV share
  • •Build relationships with merchants and negotiate deals based on campaign or seasonality
  • •Discover and build new collaborative opportunities aligned to merchants’ development plans
  • •Maintain seller service quality to support low cancellation/return rates and shipping performance
  • •Improve conversion rate and customer satisfaction through strong customer experience delivery

Key Requirements

  • •Bachelor's Degree or above
  • •3+ years of experience in e-commerce, with relevant category experience preferred
  • •Proficient in English and Thai
  • •Proficient in Mandarin to communicate with sellers and brands across the China market
  • •Excel and PPT proficiency
Experience:E-commerce
Education:Bachelor's
Skills:Interpersonal skillsNegotiation skillsAttention to detailLogical problem solvingTeamwork
Languages:EnglishThaiMandarin
Tech Stack:ExcelPowerPointPPT

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn