Help Desk Support - ServiceNow
Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Self-motivation","Attention to detail","Teamwork"]Provide Tier 1 remote IT support as the first point of contact for end-users. Triage and manage ServiceNow tickets, troubleshoot hardware/software issues, and escalate complex Level 2/Level 3 cases. Perform routine health checks, manage device onboarding with zero-touch provisioning, deploy software updates, and maintain accurate asset records in ServiceNow. Create and publish Knowledge Base articles and coordinate with external vendors to resolve recurring issues.
