TikTok Shop - Site Operations Manager

TikTok
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Project management","Continuous improvement","Problem solving","Capacity planning","Performance management"]

Oversee end-to-end TikTok Shop fulfillment node operations, including inbounding, pick/pack, and outbound activities. Own regional operational KPIs and cost targets across safety, productivity, quality, and financial goals, while providing peak-season planning and long-term inputs. Drive continuous improvement through cross-functional and third-party partners, establish objectives and metrics, and set team goals with performance feedback to improve the customer delivery experience.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Site Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Oversee end-to-end TikTok Shop fulfillment node operations, including inbounding, pick/pack, and outbound activities. Own regional operational KPIs and cost targets across safety, productivity, quality, and financial goals, while providing peak-season planning and long-term inputs. Drive continuous improvement through cross-functional and third-party partners, establish objectives and metrics, and set team goals with performance feedback to improve the customer delivery experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end e-commerce fulfillment operations, including inbounding, pick/pack, and outbound activities.
  • •Own and deliver operational KPIs and cost targets for regional responsibility areas across safety, productivity, quality, and financial goals.
  • •Provide strategic and long-term planning inputs, including peak season planning.
  • •Drive continuous improvement to optimize operations and increase productivity.
  • •Set objectives and metrics for node operations and manage team goals, measure performance, and provide feedback.

Key Requirements

  • •Bachelor’s degree in Business, Logistics, Operations, Engineering, or related field (or equivalent practical experience).
  • •5+ years managing third-party logistics providers/vendors.
  • •Strong project management and continuous improvement skills.
  • •Experience managing inbound, outbound, or quality operations with deep understanding of key metrics, inputs, and outputs.
  • •Proven operations management track record, including problem solving, capacity planning, and cost management.
Experience:5+ yearsE-commerce fulfillmentThird-party logisticsSupply chain
Education:Bachelor's in Business, Logistics, Operations, Engineering
Skills:Project managementContinuous improvementProblem solvingCapacity planningPerformance management
Tech Stack:Lean Six SigmaKaizenStandard operating procedures (SOPs)

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn