Edenred

5 days ago

Service Manager - Retail (MAT Cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own client operational engagement for Retail & Travel prepaid solutions, serving as the primary contact for queries, escalations, and incident follow-up. Maintain monitoring, reporting, SLA performance, and monthly service reviews while proactively improving processes and service delivery. Drive change-request commercials, support onboarding/offboarding, and partner with project and operations teams to ensure scope, quality, and customer satisfaction align with business objectives.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary point of contact for client queries and escalations and ensure clear internal/external communication.
•Conduct business and operational monitoring, oversee incident escalation and follow-up, and maintain SLA reporting and service reviews.
•Drive process improvements and efficiency internally and with clients, including keeping documentation up to date.
•Lead on commercials within change requests and ensure revenue targets are met, including invoicing and tracking.
•Oversee client onboarding and offboarding, support project alignment on scope and quality, and assist with RFP information for client growth.

Key Requirements

•Retail industry knowledge and business development experience are essential.
•Ability to communicate clearly in written and verbal form with strong interpersonal skills.
•Strong problem-solving and decision-making skills with attention to detail.
•Experience in a corporate client-facing role and managing client needs and objectives.
•Strong working knowledge of MS Office and ability to analyze data.

Experience:RetailPrepaid cards

Skills:CommunicationProblem-solvingDecision-makingInterpersonal skillsTime-managementAttention to detailProcess improvement

Tech Stack:MS Office

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

5 days ago

Service Manager - Retail (MAT Cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary point of contact for client queries and escalations and ensure clear internal/external communication.
•Conduct business and operational monitoring, oversee incident escalation and follow-up, and maintain SLA reporting and service reviews.
•Drive process improvements and efficiency internally and with clients, including keeping documentation up to date.
•Lead on commercials within change requests and ensure revenue targets are met, including invoicing and tracking.
•Oversee client onboarding and offboarding, support project alignment on scope and quality, and assist with RFP information for client growth.

Key Requirements

•Retail industry knowledge and business development experience are essential.
•Ability to communicate clearly in written and verbal form with strong interpersonal skills.
•Strong problem-solving and decision-making skills with attention to detail.
•Experience in a corporate client-facing role and managing client needs and objectives.
•Strong working knowledge of MS Office and ability to analyze data.

Experience:RetailPrepaid cards

Skills:CommunicationProblem-solvingDecision-makingInterpersonal skillsTime-managementAttention to detailProcess improvement

Tech Stack:MS Office

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn