Account Manager - Retail (12 Month FTC)

Edenred
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Decision-making","Interpersonal skills","Time-management","Attention to detail","Process improvement"]

Own client operational engagement for Retail & Travel prepaid solutions, serving as the primary contact for queries, escalations, and incident follow-up. Maintain monitoring, reporting, SLA performance, and monthly service reviews while proactively improving processes and service delivery. Drive change-request commercials, support onboarding/offboarding, and partner with project and operations teams to ensure scope, quality, and customer satisfaction align with business objectives.

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Edenred
Edenred
1 month ago

Account Manager - Retail (12 Month FTC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Own client operational engagement for Retail & Travel prepaid solutions, serving as the primary contact for queries, escalations, and incident follow-up. Maintain monitoring, reporting, SLA performance, and monthly service reviews while proactively improving processes and service delivery. Drive change-request commercials, support onboarding/offboarding, and partner with project and operations teams to ensure scope, quality, and customer satisfaction align with business objectives.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as the primary point of contact for client queries and escalations and ensure clear internal/external communication.
  • •Conduct business and operational monitoring, oversee incident escalation and follow-up, and maintain SLA reporting and service reviews.
  • •Drive process improvements and efficiency internally and with clients, including keeping documentation up to date.
  • •Lead on commercials within change requests and ensure revenue targets are met, including invoicing and tracking.
  • •Oversee client onboarding and offboarding, support project alignment on scope and quality, and assist with RFP information for client growth.

Key Requirements

  • •Retail industry knowledge and business development experience are essential.
  • •Ability to communicate clearly in written and verbal form with strong interpersonal skills.
  • •Strong problem-solving and decision-making skills with attention to detail.
  • •Experience in a corporate client-facing role and managing client needs and objectives.
  • •Strong working knowledge of MS Office and ability to analyze data.
Experience:RetailPrepaid cards
Skills:CommunicationProblem-solvingDecision-makingInterpersonal skillsTime-managementAttention to detailProcess improvement
Tech Stack:MS Office

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn