IT Support Specialist

Cohere
Toronto
Workplace: OnsiteFull timeCAD 115,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-7 yearsSkills: ["Proactive","Customer-focused","Patient","Solutions-oriented","Thorough documentation"]

Own Cohere’s Toronto IT operations as the first point of contact for internal employees. Triage and resolve helpdesk requests, troubleshoot devices and networking, and support incidents with clear updates and thorough documentation. Lead end-to-end onboarding and offboarding with secure access provisioning, maintain identity and collaboration platforms (Okta, Google Workspace, SaaS), and reduce manual toil using automation and modern DevOps practices.

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Cohere
Cohere
22 hours ago

IT Support Specialist

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Last checked: 16 hours agoStatus: Live

Job Summary

Own Cohere’s Toronto IT operations as the first point of contact for internal employees. Triage and resolve helpdesk requests, troubleshoot devices and networking, and support incidents with clear updates and thorough documentation. Lead end-to-end onboarding and offboarding with secure access provisioning, maintain identity and collaboration platforms (Okta, Google Workspace, SaaS), and reduce manual toil using automation and modern DevOps practices.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for internal employees, triaging requests via the ticketing system and support processes.
  • •Troubleshoot and resolve workstation, laptop, mobile, and basic network issues; escalate complex cases to senior staff or other teams.
  • •Deliver calm, clear support during high-priority incidents and document work thoroughly through resolution.
  • •Manage end-to-end onboarding and offboarding workflows, including zero-day access provisioning and secure offboarding compliance.
  • •Build and maintain support procedures and knowledge base articles, and partner with business units as a go-to support contact.
Travel: Low travel

Pay and Benefits

Salary: CAD 115,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPensionPaid LeaveLearning BudgetHome OfficeParental Leave

Key Requirements

  • •3 to 7 years of experience in help desk, internal IT support, or a similar technical support role.
  • •Strong experience supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace.
  • •Experience with mobile device management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows).
  • •Basic networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN), with familiarity supporting UniFi/Ubiquiti equipment a plus.
  • •Comfort supporting employees in Slack and everyday collaboration tools such as Microsoft Office 365.
Experience:3-7 yearsHelp deskInternal IT supportGlobal teamsSaaS
Skills:ProactiveCustomer-focusedPatientSolutions-orientedThorough documentation
Tech Stack:OktaGoogle WorkspaceSSOMFAIruMacOSMicrosoft IntuneWindowsMobile Device ManagementTCP/IPDNSWi-FiVPNUniFiUbiquitiSlackMicrosoft Office 365Ticketing systemSaaS

Company Brief

Cohere
Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Toronto, Canada
Founded: 2019
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor