Senior Manager, Process Excellence

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical thinking","Stakeholder management","Communication","Leadership","Prioritization"]

Own end-to-end process improvement initiatives from ideation through rollout, aligning long-term process excellence strategies to business goals. Lead identification and prioritization of high-impact opportunities, partner with internal and external stakeholders, and facilitate workshops to uncover requirements and pain points. Use data analytics to measure performance, monitor KPIs, and report outcomes to senior management while advising product and systems across the full ecosystem.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Senior Manager, Process Excellence

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Job Summary

Own end-to-end process improvement initiatives from ideation through rollout, aligning long-term process excellence strategies to business goals. Lead identification and prioritization of high-impact opportunities, partner with internal and external stakeholders, and facilitate workshops to uncover requirements and pain points. Use data analytics to measure performance, monitor KPIs, and report outcomes to senior management while advising product and systems across the full ecosystem.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Align process improvement initiatives with organizational strategic goals and lead long-term process improvement strategies within the line of business.
  • •Identify, prioritize, and drive process improvement opportunities with internal and external stakeholders to ensure effective execution and efficiency.
  • •Engage stakeholders to understand requirements and pain points, facilitating workshops and meetings to gather insights and collaboration.
  • •Use data analytics to measure process performance, monitor KPIs, and report outcomes to senior management.
  • •Develop and present business cases to higher management and provide product/system advice based on a full understanding of the internal and external product ecosystem.

Key Requirements

  • •7+ years relevant experience in operations strategy/excellence in logistics or tech companies.
  • •At least 3 years experience leading a team.
  • •Advanced project management skills with a proven record managing complex projects.
  • •Expertise in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen.
  • •Bachelor’s degree from a leading university and strong English communication.
Experience:LogisticsOperations strategyProcess improvement
Education:Bachelor's
Skills:Analytical thinkingStakeholder managementCommunicationLeadershipPrioritization
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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