Supervisor I

Tapestry
Vancouver
Workplace: OnsiteFull time18 - 23Function: SalesExperience: 2+ yearsSkills: ["Communication","Customer focus","Coaching","Leadership","Organizational skills"]

Lead the sales floor as a customer-first brand ambassador by driving personal sales and coaching the team to meet sales and KPI targets. Build client relationships to improve service, repeat purchases, and VIP retention. Supervise opening/closing, cash handling, POS transactions, and inventory accuracy, while maintaining a well-stocked stockroom. Support recruitment, onboarding, training, and foster an inclusive store culture.

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Tapestry
Tapestry
3 days ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead the sales floor as a customer-first brand ambassador by driving personal sales and coaching the team to meet sales and KPI targets. Build client relationships to improve service, repeat purchases, and VIP retention. Supervise opening/closing, cash handling, POS transactions, and inventory accuracy, while maintaining a well-stocked stockroom. Support recruitment, onboarding, training, and foster an inclusive store culture.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets by analyzing metrics and implementing best practices.
  • •Build client relationships through proactive outreach and kate spade service standards; ensure strong in-store and after-sales experiences for repeat business and VIP retention.
  • •Coach the team on goals and performance and support recruitment, onboarding, training, and development; provide feedback to store leadership.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Ensure operational excellence by accurately processing POS transactions and inventory functions, maintaining an organized stockroom, and enabling timely replenishment.

Pay and Benefits

Salary: 18 - 23
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •Strong written and verbal communication skills with the ability to detail-focus, stay proactive, and multitask while prioritizing effectively.
  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred), with education and experience considered together.
  • •Ability to communicate confidently with customers and staff and navigate the sales floor effectively.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems.
Experience:2+ yearsRetail
Skills:CommunicationCustomer focusCoachingLeadershipOrganizational skills
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSLive-stream shoppingSocial mediaOmni-channelClienteling systemsRegister operationsInventory transfersInventory receivingShipment processingInventory repairsInventory damages

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor