Senior Cargo Agent - SFO

Emirates Group
San Francisco
Workplace: OnsiteFull timeUSD 50,820 - 72,600Function: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Problem solving","Administration","Coaching","Communication"]

Oversee Emirates SkyCargo service for GHA, ensuring EK standards are followed across build instruction, load control, safety, and flight handling. Monitor import cargo receipts and resolve breakdown issues, prepare and verify accurate cargo documentation, and maintain consignment status in line with local regulations. Update flight handling reports, dispatch post-flight information, process telephone reservations, resolve customer claims, and perform administrative duties while coaching Cargo Agents.

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Emirates Group
Emirates Group
1 month ago

Senior Cargo Agent - SFO

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Oversee Emirates SkyCargo service for GHA, ensuring EK standards are followed across build instruction, load control, safety, and flight handling. Monitor import cargo receipts and resolve breakdown issues, prepare and verify accurate cargo documentation, and maintain consignment status in line with local regulations. Update flight handling reports, dispatch post-flight information, process telephone reservations, resolve customer claims, and perform administrative duties while coaching Cargo Agents.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor and oversee the service provided by GHA to ensure it aligns with EK standards, including build instruction, maximisation of available space, load control, safety, and ad hoc flight instruction.
  • •Monitor import cargo receipt and breakdown, resolving related issues.
  • •Prepare and verify accurate cargo documentation, including consignment status and correct documentation per local regulations and company policies.
  • •Update flight handling reports by identifying and monitoring irregularities and discrepancies; dispatch post-flight information to the correct departments.
  • •Receive and process cargo telephone reservations, resolve customer queries/complaints/claims, and complete administrative duties; support and coach Cargo Agents and cover operational duties as directed.

Pay and Benefits

Salary: USD 50,820 - 72,600

Key Requirements

  • •Educated to at least GCSE standard or equivalent.
  • •Minimum 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent).
  • •Knowledge of Dangerous Goods regulations and ideally hold a DG certificate.
  • •Knowledge of Weight & Balance procedures and Live Animal Regulation.
  • •PC-based skills including Microsoft Word, Excel, and email; fluency in English and the language of the country you are working is essential.
Experience:3+ yearsAirlineCargo operationsCargo agentDangerous goodsWeight and balanceLive animal regulation
Education:High School
Skills:Customer serviceRelationship buildingProblem solvingAdministrationCoachingCommunication
Certifications:DG certificate
Languages:English
Tech Stack:Microsoft WordMicrosoft ExcelE-mail

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn