Service Delivery Manager (UK)

Snowflake
United Kingdom
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving"]

The role leads service delivery for Snowflake’s EMEA accounts, coordinating complex, technical implementations across data warehousing, BI and cloud projects. You’ll manage client relationships, project status, metrics, and roadmaps, while collaborating with design, engineering, marketing and business development to ensure scalable, high-quality service and client satisfaction from UK offices to the broader Snowflake ecosystem.

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FursaFursa
Snowflake
Snowflake
6 months ago

Service Delivery Manager (UK)

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Last checked: 22 hours agoStatus: Live

Job Summary

The role leads service delivery for Snowflake’s EMEA accounts, coordinating complex, technical implementations across data warehousing, BI and cloud projects. You’ll manage client relationships, project status, metrics, and roadmaps, while collaborating with design, engineering, marketing and business development to ensure scalable, high-quality service and client satisfaction from UK offices to the broader Snowflake ecosystem.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own, manage and communicate the operational relationship with assigned clients
  • •Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
  • •Lead internal and client meetings with thorough documentation and rigorous follow-up
  • •Manage client and project documentation, communications, meetings and required meeting follow-ups
  • •Track metrics around infrastructure performance and service requests

Key Requirements

  • •5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
  • •Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
  • •Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
  • •Strong organizational skills, ability to work independently and manage multiple projects simultaneously
  • •Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
Experience:5+ yearsData warehousingCloudBusiness intelligence
Skills:CommunicationLeadershipProblem-solving
Languages:English
Tech Stack:Data warehousingBusiness IntelligenceCloud

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn