Partner Success Manager

Clasp
United States
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Analytical skills","Relationship-building","Communication","Cross-functional collaboration","Adaptability"]

Own a portfolio of employer partners and go beyond traditional success management by advising on multi-year goals, onboarding, and adoption. Deliver compelling partner engagements through storytelling and data-informed business reviews, translate requirements into actionable builds with internal teams, and monitor metrics to identify risks and expansion opportunities. Collaborate cross-functionally across Sales, Implementation, Product, Marketing, and Talent Fulfillment to drive measurable impact.

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Clasp
Clasp
1 day ago

Partner Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of employer partners and go beyond traditional success management by advising on multi-year goals, onboarding, and adoption. Deliver compelling partner engagements through storytelling and data-informed business reviews, translate requirements into actionable builds with internal teams, and monitor metrics to identify risks and expansion opportunities. Collaborate cross-functionally across Sales, Implementation, Product, Marketing, and Talent Fulfillment to drive measurable impact.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive high-energy partner engagements and advocacy using storytelling, visuals, and impact examples.
  • •Serve as a trusted advisor by understanding partner goals and recommending actions that support long-term growth.
  • •Facilitate onboarding and alignment by partnering with sales and implementation teams from pre-sale through steady state.
  • •Lead enablement and technical problem-solving by translating partner requirements into actionable builds and supporting adoption.
  • •Monitor and optimize performance by analyzing partner metrics and feedback to identify risks, opportunities, and expansion potential.
Travel: Low travel

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kCommuter BenefitsPaid Leave

Key Requirements

  • •Experience in account management, customer success, management consulting, or other client/customer-facing roles.
  • •Proven problem-solving and analytical skills to identify partner challenges, risks, and solutions.
  • •Relationship-building and communication skills to foster trust, understanding, and alignment across diverse audiences.
  • •Excellent communication skills to balance strategic thinking with tactical execution.
  • •Collaborative mindset with experience working across multiple departments.
Experience:Education benefitsWorkforce developmentHuman resourcesHealthcare
Skills:Problem-solvingAnalytical skillsRelationship-buildingCommunicationCross-functional collaborationAdaptability

Company Brief

Clasp
Provides employer-sponsored education financing and retention-driven recruitment to help employers recruit and retain hard-to-hire talent while reducing student debt; works primarily with healthcare employers and training partners.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: Under USD 50M
Headquarters: Boston, United States
Founded: 2018
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor