Senior Customer Success Manager

DoorDash US
Chicago
Workplace: OnsiteFull timeUSD 102,000 - 150,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Stakeholder management","Problem-solving","Data-driven decision-making"]

Own a high-value portfolio of complex SMB customers in DoorDash’s In-Store business, driving onboarding, adoption, renewal, and expansion across the full lifecycle. Lead high-impact account engagement with senior stakeholders, use performance and ROI data to identify risks and opportunities, and translate insights into actionable recommendations. Partner closely with Account Management to deliver measurable outcomes and long-term customer success.

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FursaFursa
DoorDash US
DoorDash US
3 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Own a high-value portfolio of complex SMB customers in DoorDash’s In-Store business, driving onboarding, adoption, renewal, and expansion across the full lifecycle. Lead high-impact account engagement with senior stakeholders, use performance and ROI data to identify risks and opportunities, and translate insights into actionable recommendations. Partner closely with Account Management to deliver measurable outcomes and long-term customer success.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a tailored, high-value portfolio to drive customer health, retention, and expansion through high-touch engagement.
  • •Own the end-to-end customer lifecycle—onboarding, adoption, renewal, and growth—to ensure customers realize measurable ROI.
  • •Develop and execute tailored account strategies, including leading business reviews and planning sessions with senior/executive stakeholders.
  • •Build trusted advisor relationships with key decision-makers and provide strategic guidance that influences business outcomes.
  • •Analyze customer performance, ROI, and product adoption to proactively identify risks and opportunities and inform cross-functional improvements.

Pay and Benefits

Salary: USD 102,000 - 150,000 annually
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
  • •Strong verbal and written communication skills with the ability to influence outcomes with stakeholders.
  • •Experience managing a portfolio of customers with varying complexity while balancing efficiency and personalization.
  • •Data-driven mindset to interpret performance metrics and translate insights into actionable strategies.
  • •Comfort managing multiple priorities with attention to detail while maintaining focus on strategic objectives.
Skills:CommunicationOrganizationStakeholder managementProblem-solvingData-driven decision-making

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn