Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Following procedures","Customer communication","Data entry","Problem solving","Documentation"]

Handle customer inquiries for payments and accounts via phone, email, SMS, and chat. Resolve basic level-1 requests such as card activations and account updates for assigned customers, using provided decision trees, standard scripts, and simple GUI-based systems. Enter customer data into client systems and documentation processes, escalate unresolved issues to more experienced representatives or technical/service departments, and build product and compliance knowledge through training.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle customer inquiries for payments and accounts via phone, email, SMS, and chat. Resolve basic level-1 requests such as card activations and account updates for assigned customers, using provided decision trees, standard scripts, and simple GUI-based systems. Enter customer data into client systems and documentation processes, escalate unresolved issues to more experienced representatives or technical/service departments, and build product and compliance knowledge through training.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by phone, email, SMS, and chat to resolve issues to organizational standards.
  • •Receive and place routine phone calls and assist customers, either resolving issues or routing them to technical/service areas.
  • •Resolve level-1 requests such as card activations, payments, and name/address updates for 1–2 assigned customers.
  • •Provide standardized responses using simple GUI interfaces, and enter required data into customer-provided systems and databases.
  • •Use a provided decision tree to identify basic causes, escalate unresolved complaints, and build product and compliance knowledge through ongoing training.

Key Requirements

  • •High school degree (bachillerato) or equivalent.
  • •Normally no prior experience required.
  • •Ability to handle computerized data entry systems and other relevant applications.
  • •Resolve basic or level-1 customer requests related to payments and accounts for assigned customers.
  • •Follow established procedures and work under direct supervision.
  • •Track and update a detailed knowledge of assigned products and services.
Education:High School
Skills:Following proceduresCustomer communicationData entryProblem solvingDocumentation

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn