SAP Cloud for Customers iXp Intern - Technical Support (São Leopoldo, BR, 93022-718)

SAP
Brazil
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Collaboration","Communication","Emotional intelligence","Cultural awareness"]

Work as an iXp intern in customer solution support, helping resolve technical issues for SAP Cloud for Customers. You’ll investigate known errors using knowledge bases and incident data, perform root-cause analysis, and support customers through real-time channels while reporting issues to development teams when needed. The role includes training, remote/classroom learning, and sharing outcomes via WIKI and Knowledge Base documentation, while collaborating with global teams.

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FursaFursa
SAP
SAP
2 hours ago

SAP Cloud for Customers iXp Intern - Technical Support (São Leopoldo, BR, 93022-718)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Work as an iXp intern in customer solution support, helping resolve technical issues for SAP Cloud for Customers. You’ll investigate known errors using knowledge bases and incident data, perform root-cause analysis, and support customers through real-time channels while reporting issues to development teams when needed. The role includes training, remote/classroom learning, and sharing outcomes via WIKI and Knowledge Base documentation, while collaborating with global teams.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Resolve known customer errors using Knowledge Base articles, solved incidents, documentation, or by verifying customized entries/hardware parameters.
  • •Perform root cause analysis and provide solutions.
  • •Support customers via real-time channels and aim to achieve good customer satisfaction.
  • •Attend e-Learning, remote learning sessions, classroom training, and coaching.
  • •Create and document knowledge by producing WIKI entries and Knowledge Base articles, and report errors to development teams when needed.
Travel: Low travel

Key Requirements

  • •Undergraduate student in IT/Computer Science, Engineering, or a related field (from the 2nd semester or graduating in ~24 months).
  • •Advanced English (oral and written) for communicating with customers and colleagues via email, system, and phone.
  • •Experience/knowledge of web services technologies: WSDL, SOAP, and XML.
  • •Knowledge of network/web protocols including TCP/IP, HTTP, HTTPS, and SFTP.
  • •Experience with operating systems and network concepts such as Windows, Firewall, Certificates, SSO, Proxy, and Reverse Proxy; knowledge of SAP Cloud Platform Integration (HCI) and/or SAP Process Orchestration (PI) is beneficial.
Education:Bachelor's in IT/Computer Science, Engineering or related areas
Skills:Problem-solvingCollaborationCommunicationEmotional intelligenceCultural awareness
Languages:English
Tech Stack:WSDLSOAPXMLTCP/IPHTTPHTTPSSFTPWindowsFirewallCertificatesSSOProxyReverse ProxySAP Cloud Platform IntegrationSAP Process OrchestrationHCIPIIDOCSAP ERPWIKI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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