Customer Experience Customer Success Specialist

Cisco
Japan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer advocacy","Stakeholder engagement","Trust building","Customer adoption strategy","Clear communication"]

Drive customer adoption and measurable outcomes across the Meraki platform. Own success planning by understanding customer challenges, aligning goals to Cisco CX services, and executing high-touch adoption strategies using clear metrics. Build rapport with key stakeholders, collaborate across internal teams for end-to-end solutions, and advocate for customer needs. Use product and technical understanding to help customers fully realize Meraki capabilities and drive long-term adoption and loyalty.

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Cisco
Cisco
1 day ago

Customer Experience Customer Success Specialist

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive customer adoption and measurable outcomes across the Meraki platform. Own success planning by understanding customer challenges, aligning goals to Cisco CX services, and executing high-touch adoption strategies using clear metrics. Build rapport with key stakeholders, collaborate across internal teams for end-to-end solutions, and advocate for customer needs. Use product and technical understanding to help customers fully realize Meraki capabilities and drive long-term adoption and loyalty.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption across the Meraki platform to improve end user experience.
  • •Build and execute concurrent high-touch customer adoption strategies with tangible metrics for a moderately sized portfolio.
  • •Understand how the Customer Success Adoption Motion, customer use cases, and Cisco CX services portfolio can benefit customers and partners.
  • •Identify and build rapport with customers’ primary stakeholders to understand business challenges and objectives.
  • •Collaborate across internal teams to deliver end-to-end solutions while focusing on success planning and customer enablement.

Key Requirements

  • •Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years, or PhD (or equivalent relevant work experience).
  • •Foundational understanding of Customer Success principles and a passion for helping customers succeed.
  • •An understanding of Cisco Meraki products, key features/updates, and the ability to explain primary use cases and simple technical concepts.
  • •Ability to understand customer businesses/industries and execute technical adoption plans for specialized needs.
  • •Ability to build trust with customers and partners and effectively engage primary stakeholders.
Skills:Customer advocacyStakeholder engagementTrust buildingCustomer adoption strategyClear communication
Tech Stack:Cisco Meraki

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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