Minor International

2 months ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Casual front-desk role at Avani Living Queen's Wharf Residences in Brisbane, delivering warm, high-quality hospitality to guests. You’ll manage check-ins/outs, assist guests with inquiries, reservations, and local recommendations, and thrive on a dynamic schedule while representing Minor Hotels’ standards of service.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
•Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
•Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
•Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
•Ensure seamless coordination with hotel staff to maintain overall guest satisfaction and operational efficiency.

Pay and Benefits

Perks:Health InsuranceLearning BudgetParental LeaveHotel DealsWellness StipendRetail Discounts

Key Requirements

•Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
•Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
•Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
•Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
•Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Experience:Hospitality

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International

A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bangkok, Thailand

Founded: 1978

Website LinkedIn

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Minor International

2 months ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
•Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
•Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
•Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
•Ensure seamless coordination with hotel staff to maintain overall guest satisfaction and operational efficiency.

Pay and Benefits

Perks:Health InsuranceLearning BudgetParental LeaveHotel DealsWellness StipendRetail Discounts

Key Requirements

•Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
•Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
•Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
•Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
•Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Experience:Hospitality

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bangkok, Thailand

Founded: 1978

Website LinkedIn