Strategic Account Manager (SME) - France

Airwallex
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Multitasking","Relationship-building","Strategic thinking"]

Strategic, product‑driven Account Manager responsible for a portfolio of 50+ SME accounts in France, driving upsell, cross-sell, and deep product adoption. You’ll act as a product advisor, translate client needs into requirements, and help build France AM playbooks while maintaining high account health and retention in a high‑growth fintech context.

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Airwallex
Airwallex
7 months ago

Strategic Account Manager (SME) - France

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Last checked: 3 hours agoStatus: Live

Job Summary

Strategic, product‑driven Account Manager responsible for a portfolio of 50+ SME accounts in France, driving upsell, cross-sell, and deep product adoption. You’ll act as a product advisor, translate client needs into requirements, and help build France AM playbooks while maintaining high account health and retention in a high‑growth fintech context.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive Revenue Growth: Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs.
  • •Product Mastery & Advisory: Become a power-user of the Airwallex platform. You will act as a product advisor, deeply understanding your clients' technical setups to recommend the right API configurations or feature sets.
  • •Strategic Prioritization: Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities.
  • •Voice of the Customer (Product Advocacy): Partner closely with Product and Engineering teams. You won't just report bugs; you will translate client needs into product requirements to help shape the Airwallex roadmap for the French market.
  • •Founding Contribution: Help build and refine the AM "playbook" for France, ensuring our onboarding and activation processes are seamless and scalable.

Key Requirements

  • •Language: Native or bilingual fluency in French and professional proficiency in English.
  • •Experience: At least 5 years of experience in Account Management or Sales, specifically managing SME or Mid‑Market portfolios.
  • •Fintech & Payments Expertise: Prior experience within the Fintech or Payments industry is a significant plus. Deep knowledge of card issuing, acquiring, FX, or global payment rails will be key to your success.
  • •Product Fluency: You have a "product-first" mindset. You are comfortable discussing API documentation, payment flows, and technical integrations with both CFOs and technical stakeholders.
  • •Revenue Driven: A proven track record of hitting and exceeding sales/upsell targets. You are motivated by impact and "closing the gap."
  • •Operational Rigour: Strong ability to multi‑task and prioritise. You are comfortable managing 50+ accounts without letting opportunities slip through the cracks.
  • •Problem Solver: You are a self‑starter who looks for creative solutions and isn't afraid to "roll up your sleeves" to build a new market from the ground up.
Experience:5+ yearsFintechPaymentsSMEMid-Market
Skills:CommunicationProblem-solvingMultitaskingRelationship-buildingStrategic thinking
Languages:FrenchEnglish
Tech Stack:APIsPayment APIsAirwallex platform

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
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Glassdoor: 3.7
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