Executive - Customer Service

CAE
Mumbai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Patience","Organization","Multitasking"]

Front-line customer service role in Mumbai handling multi-channel communication, maintaining customer records, and coordinating with internal teams and vendors to resolve issues. Rotational shift, temporary/contingent contract, with a focus on professionalism, empathy, and clear communication while improving processes through customer feedback.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CAE
CAE
4 months ago

Executive - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Front-line customer service role in Mumbai handling multi-channel communication, maintaining customer records, and coordinating with internal teams and vendors to resolve issues. Rotational shift, temporary/contingent contract, with a focus on professionalism, empathy, and clear communication while improving processes through customer feedback.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •They must possess a professional attitude towards customers.
  • •The representative should also demonstrate a positive attitude while handling customers.
  • •They should also communicate well with customers through numerous communication channels.
  • •Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
  • •The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.

Key Requirements

  • •Graduate degree of any management branches with 1-2 years experience in front end desk executive is preferred.
  • •Candidates must hold a general education degree or a basic high school diploma.
  • •Candidates must have basic skills in computers.
  • •Candidates with relevant experience in customer service are a preference.
  • •Excellent verbal and communication skills.
Education:Bachelor's
Skills:CommunicationEmpathyPatienceOrganizationMultitasking

Company Brief

CAE
Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.
Industry: Aviation Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1947
WebsiteLinkedIn