Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide prompt technical support to AVI-SPL customers for ProAV and video conferencing solutions as the initial helpdesk contact. Handle inbound phone and email requests, manage TSR case load, and perform triage/root-cause analysis, dispatch field technicians, and process parts orders and RMAs. Troubleshoot issues, support users with operations/configuration of videoconferencing systems, follow prescribed training, coordinate escalations, and monitor non-installed product commissions.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure customers receive prompt and efficient technical support for ProAV and video conferencing solutions.
•Handle and respond to inbound phone calls and email inquiries.
•Maintain the TSR case load while performing triage/root-cause analysis, dispatching field technicians, and ordering parts/issuing RMAs.
•Troubleshoot issues and document/issue remediation methodologies for contracted and T&M clients.
•Provide client support to users for operations and configuration of videoconferencing systems, and coordinate escalations as needed.

Pay and Benefits

Perks:Health InsurancePaid HolidaysSick DaysPersonal DaysTraining

Key Requirements

•High School Diploma or equivalent is required.
•Minimum 1-2 years AV/teleconferencing experience preferred.
•Demonstrated knowledge of video teleconferencing endpoints and infrastructure.
•Demonstrated knowledge of AV control systems and integrated room peripherals is preferred.
•Formal education in Electronics or related field is preferred.

Experience:1-2 years

Education:High School in Electronics

Skills:Customer serviceOrganizational skillsTime managementCommunicationProblem-solving

Languages:En-us

Tech Stack:ProAVVideo ConferencingVideoconferencing endpointsAV control systemsIntegrated room peripheralsRMA

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure customers receive prompt and efficient technical support for ProAV and video conferencing solutions.
•Handle and respond to inbound phone calls and email inquiries.
•Maintain the TSR case load while performing triage/root-cause analysis, dispatching field technicians, and ordering parts/issuing RMAs.
•Troubleshoot issues and document/issue remediation methodologies for contracted and T&M clients.
•Provide client support to users for operations and configuration of videoconferencing systems, and coordinate escalations as needed.

Pay and Benefits

Perks:Health InsurancePaid HolidaysSick DaysPersonal DaysTraining

Key Requirements

•High School Diploma or equivalent is required.
•Minimum 1-2 years AV/teleconferencing experience preferred.
•Demonstrated knowledge of video teleconferencing endpoints and infrastructure.
•Demonstrated knowledge of AV control systems and integrated room peripherals is preferred.
•Formal education in Electronics or related field is preferred.

Experience:1-2 years

Education:High School in Electronics

Skills:Customer serviceOrganizational skillsTime managementCommunicationProblem-solving

Languages:En-us

Tech Stack:ProAVVideo ConferencingVideoconferencing endpointsAV control systemsIntegrated room peripheralsRMA

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn