NTT

1 month ago

Alternant Support Reseaux Sécurité F/H

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support and maintain client solutions in a multi-client environment. Handle incident tickets by diagnosing and resolving hardware, configuration, license, and other issues, liaising with partner manufacturers and coordinating with NTT service centers. Also operate managed services by monitoring events, supporting end users at Level 1, maintaining operational readiness, and performing Moves/Adds/Changes/Deletes and equipment configuration.

Location: France

Workplace: Onsite

Employment Type: Internship

Job Function: Administration & Executive Assistance

Seniority: Intern level

Key Responsibilities

•Resolve incidents in the Support & Maintenance scope by processing tickets from client technical teams and diagnosing/resolving failures (bugs, hardware, configuration changes, licenses).
•Open and track incidents with partner manufacturers.
•Intervene on client premises when required and collaborate closely with network and security Level 2 engineers.
•Operate client managed services by managing supervision events (monitoring, analysis, qualification, resolution, dispatching).
•Help end users by solving Level 1 incidents, maintain operational readiness (MCO), and perform Moves/Adds/Changes/Deletes and equipment configuration.

Key Requirements

•Have a Bac+2/3 program and a first experience in IT operations or IT support missions.
•Seek an alternance (apprenticeship) for a minimum of one year.
•Be motivated to work in a team within rich and complex technical environments.
•Practice English regularly, as it is required for direct communication with support centers worldwide and international tech partners.
•Be able to work in a 2–3 weeks in-company consecutive rhythm.

Skills:TeamworkProblem-solvingCoordination

Languages:English

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT