Customer Service Representative

Hoka
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Conflict management","Time management"]

Own service for a diverse set of UGG wholesale accounts, delivering consistently high customer experiences with accuracy, quality, and proactive account management. Resolve customer issues in challenging situations, keep order books accurate and efficiently executed, and collaborate with the UGG service teams and supply chain/warehouses to address disruptions. Work toward targets, SLAs, and performance metrics while acting as a brand ambassador.

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Hoka
Hoka
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own service for a diverse set of UGG wholesale accounts, delivering consistently high customer experiences with accuracy, quality, and proactive account management. Resolve customer issues in challenging situations, keep order books accurate and efficiently executed, and collaborate with the UGG service teams and supply chain/warehouses to address disruptions. Work toward targets, SLAs, and performance metrics while acting as a brand ambassador.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver against external and internal customer expectations by raising the service bar.
  • •Build strong relationships with customers, understand their needs, and resolve situations with a WOW factor.
  • •Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion.
  • •Provide focused, accurate, efficient, and professional account management across a diverse account base.
  • •Collaborate with service teams and partner with supply chain teams and warehouses to resolve service disruptions.

Pay and Benefits

Perks:Paid LeaveEmployee Discounts

Key Requirements

  • •Fluency in Spanish and English is essential for this role.
  • •Previous experience in customer service roles, preferably within a wholesale environment.
  • •Proficient in Microsoft applications.
  • •Experience working in multifaceted organisations while managing competing, conflicting priorities and working under pressure.
  • •Strong communication and the ability to resolve customer issues effectively.
Skills:Problem-solvingCommunicationConflict managementTime management
Languages:SpanishEnglish
Tech Stack:Microsoft

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website